3 Replies Latest reply on Jan 30, 2014 2:35 PM by A.T. Romano

    Brennen auf Imac

    tschebe77

      Ich habe Priemere Elements 12 auf meinem Imac neu installiert. Das Brennen des fertigen Films auf Disc-Ordner oder auf eine DVD funktioniert einfach nicht. Der angeblich fertig gebrannte Ordner ist nirgends zu finden und beim Brennversuch auf eine DVD kommt die Meldung "Interner Software-Fehler". Woran kann das liegen?

        • 1. Re: Brennen auf Imac
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?

          •Which version of Quicktime do you have installed?

          • 2. Re: Brennen auf Imac
            tschebe77 Level 1

            Some answers to your questions:

            There ist Mac OSX v 10.9.1 installed on my computer; all updates made.

            There is no red line over my video; the video was rendered.

            My computer has 8 GB Ram.

            It is the first time I use the Premiere Elements 12 program.

            Quicktime Player Version 10.3 (2727.1)

            I tried to burn the video four times, always the same result.

            Apple software Imovie also installed on my computer.

             

             

            Horst Tschebull

            horst@tschebull.at

            Birkenallee 11, 9220 Velden am Wörthersee

            +43 664 4099301

             

             

             

            Am 30.01.2014 um 20:13 schrieb John T Smith <forums_noreply@adobe.com>:

             

             

            Re: Brennen auf Imac

            created by John T Smith in Premiere Elements - View the full discussion

            From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

             

            •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

             

            •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

             

            •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

             

            •If you are getting error message(s), what is the full text of the error message(s)?

             

            •What were you doing when the problem occurred?

             

            •What other software are you running?

             

            •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

             

            •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

             

            And some other questions...

             

            •What are you editing, and does your video have a red line over it BEFORE you do any work?

             

            •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?

             

            •Which version of Quicktime do you have installed?

             

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            • 3. Re: Brennen auf Imac
              A.T. Romano Level 7

              tschebe77

               

              Lots of questions.

               

              Stop Markers

               

              Are you using menu markers on your Timeline? If so, do you have a Stop Marker at the end of the last item on the Timeline?

               

              If so, remove it. It is not needed and just causes problems and failures. With regard to any other Timeline markers (main menu markers or scene menu markers), have you provided enough space between them, with no overlapping of menu buttons?

               

              For that matter, are you using a disc menu for navigating your project during playback? If so, which disc menu, how many menu markers, how many main menu pages, how many scene menu pages?

               

              Do you have your Mac permissions set correctly? On the Windows side, the program and QuickTime need to be run from a User Account with Administrative Privileges and maybe also Run As Administrator tagged on. I am not sure what the Mac permission counterparts are. Windows only user here. If you are using as McAfee product for antivirus protection, check out disabling that since latest updates of McAfee seem to be causing Premiere Elements problems.

               

              Let us stop here for now, review, and then decide what next based on your reply.

               

              Thank you.

               

              ATR