5 Replies Latest reply on Jan 30, 2014 6:03 PM by A.T. Romano

    Premiere Elements 12 Crashes

    dllindley

      Dell Windows 8.1

      24gb ram

      Intel Core i7-4770 3.4 ghz

      Geforce GT 635 1024 mb DDR3

       

      Premieere Elements 12 crashes every couple of minutes during any number of editing processes.

       

      This renders the software un-useable

        • 1. Re: Premiere Elements 12 Crashes
          the_wine_snob Level 9

          First, a couple of questions:

           

          Do you have any real-time scanning anti-virus, anti-malware, or anti-anything running? If so, turn that off, and test.

           

          What is you I/O sub-system setup, i.e. your HDD's/SSD's, their controller types, and how you have them allocated, say for Projects, Media, and PrE Scratch Disks?

           

          Good luck, and let us know a bit more please,

           

          Hunt

          • 2. Re: Premiere Elements 12 Crashes
            John T Smith Adobe Community Professional & MVP

            What is your exact graphics adapter driver version?

            Have you gone to the vendor web site to check for a newer driver?

             

            For Windows, do NOT rely on Windows Update to have current driver information

            -you need to go direct to the vendor web site and check updates for yourself

             

            nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

             

            How to determine your nVidia driver version

            Right click in any open area of the Windows desktop

            Select NVIDIA Control Panel from the popup window

            Select SYSTEM INFORMATION at the lower left corner

            Driver version should be the 1st line in Details

            I have a GTX285 using driver 296.10 and Win7

            • 3. Re: Premiere Elements 12 Crashes
              dllindley Level 1

              McFee anti virus. I'll try turning it off.

              Just updated my video driver.

              • 4. Re: Premiere Elements 12 Crashes
                the_wine_snob Level 9

                Thank you for that info.

                 

                There is a recent thread, where similar was happening, and McAfee active-scanning anti-virus was the culprit. Just before that, another active-scanning anti-virus softare (name eludes me now, and not one with which I was familiar) did the deed.

                 

                Here's hoping that it is as simple as that - but it's been a fairly common theme for the last few years.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Premiere Elements 12 Crashes
                  A.T. Romano Level 7

                  dllindley

                   

                  Two very recent cases came to light here on McAfee antivirus directly causing some catastrophic problems with Premiere Elements. If your case turns out to be the third, I may start a thread to keep a history on this to help others. Because of the recent nature of the McAfee problem, it is presumed that the problem is in a recent McAfee update.

                   

                  Looking forward to your results.

                   

                  Thanks.

                   

                  ATR