2 Replies Latest reply on Jan 31, 2014 12:25 PM by Josh_Corey

    What other software do I need from Acrobat?

    Danielle Z

      I just purchased the formscentral package and want to take our existing pdf forms with text boxes, drop downs, signature lines and add them to formscentral.  It keeps telling me to save in Acrobat but what software from Acrobat does this?  

        • 1. Re: What other software do I need from Acrobat?
          George_Johnson MVP & Adobe Community Professional

          The software is Acrobat, the software that your forms were probably created in originally.

          • 2. Re: What other software do I need from Acrobat?
            Josh_Corey Adobe Employee



            A few things.


            Signatures are not supported by FormsCentral, if you distribute FormsCentral enabled version of your PDF form with Signature fields and users sign the PDF, that signature will not be submitted back to FormsCentral and you would not have any record of that signature.  Supporting signatures is a popular feature request but is not something that we support at this time.


            What you see when you try to Import your PDFs:

            Import PDF save in Acrobat error.PNG

            is not very clear, saying it is an invalid format is extreme...  It is related to the PDF form having been created in a third-party PDF authoring application (not Adobe Acrobat) and the form is missing some "appearances" that, if we imported the PDF and allowed you to save a FormsCentral enabled version, would not look as you expect.  Saving the PDF in Acrobat fixes the appearances and the PDF can then be imported into FormsCentral.


            In general you do not need any other software with FormsCentral, Acrobat is very useful for being able to further edit your PDF forms after saving from FormsCentral (careful edits, there is an FAQ that talks about editing a FormsCentral PDF), and for this case where the PDF needs to be repaired by Acrobat.


            If you do determine you need Acrobat, there are a few options, you can purchase the desktop software or there is also a subscription available that includes both Acrobat, FormsCentral and some other paid Adobe services: https://www.acrobat.com/acrobatplus/en/home.html