Are you trying to reinstall Photoshop, or Elements?
Photoshop CS5.1 I have copied and pasted what he sent to do below:
Adobe Case Update
Your Adobe ID: DANCERLADY@EMBARQMAIL.COM
Your Case Number: 0212331756
Case Description: ACTIVATION ISSUE
Hello You have to click the link below:
Adobe Photoshop CS5.1 Extended English Windows
I spent hours downloading those files today and they could not be opened. I think I will try downloading a trial version because I need it for my class. I purchased CS 5.1 a couple of years ago and hate to spend that much money again to purchase it but that's life!
Sent from my ASUS Pad
Are you using the same operating system as when you originally purchased CS5? For instance, if you were using a PC back then, and now have a Mac, the old files will not install. If that is not the case, then there will most probably be a fix, so tell us some more about your system and operating system.
Actually you said 'They would not open'. Is it possible that the download did not complete? What are file extensions? And how big are the files when you right click and chose Properties?
I had Windows 7 64 bit on my crashed desktop and have Windows 7 64 bit on the laptop I was wanting to put it on. The files were HUGE like 960 MB. I trashed them since I tried twice with no luck. Can you tell me where the best place is to get a trial version. Would like CS5.1 since that is what we use in class but download CS6 if no CS 5.1 from a good site. I don't want any extra junk added onto my computer like some sites put on when you download something like different toolbars, etc. I appreciate your willingness to help.