1 Reply Latest reply on Feb 1, 2014 8:39 PM by pwillener

    Installation 12.0.0.38 never gets beyond initialization...

    davidcash

      Windows 7 Home Premium

      Internet Explorer 11.0.9600.16476

      Adobe Flash Player (32 bit) version 11.9.900.170

       

      According to Adobe, I should upgrade to 12.0.0.38; yet when I attempt (repeatedly) the only step which completes is Step 1 "initialization".  After waiting through several days of similar results (and waiting approximately 30 mins for Step 2 to download) it is obvious by now that the download does not function.  When I click the Help Instructions, they merely imply that I should be seeing popup data from Adobe asking me to permit and to run a program.  However those popups never appear.  When I click, my browser BACK BUTTON as instructed, it merely takes me back to the first encountered page where I am instructed to click the INSTALL BUTTON.

       

      I have always unchecked the selection for Google Chrome before then clicking the install button.

       

      I do not want Google Chrome.

       

      I would like to install Flash Player version 12.0.0.38 (as requested as an upgrade) however if Adobe can not make the installation procedure work any better than it is now, I'd be a fool in continuing.

       

      What gives?