You have not provided any proper technical info like exact AE version, project info, file types, storage locations, file naming conventions and a million other things.
As Mylenium says, we need more information.
A screenshot of the Collect Files dialog box with your settings would be a good start, as we as the information requested here:
Apologies for the lack of info, as I was panic-mode trying to get files to a client. I sidestepped the issue by resaving files down to CS6 and collecting files from that app, which worked fine!
However, the issue still needs to be resolved, so here's some more information:
Mid-2010 Mac Pro
Processor 2 x 2.4 GHz Quad-Core Intel Xeon
Memory 24 GB 1066 MHz DDR3 ECC
Graphics ATI Radeon HD 5770 1024 MB
Software OS X 10.9.1 (13B42)
WIth project open, go File > Dependencies > Collect FIles... And then click "Collect..." on the box, choose a location and the click Save.
Sometimes I will get a dialogue box pop up warning me about missing files (even though there are none in the project, and the Collect box did not mention any missing files). Regardless of whether that warning pops up, the resulting folder does not include the project file or the report text file, onlt the Footage folder. And usually there are lots of missing files in the Footage folder.
Hope this info helps as this is very frustrating!!
Generate a report and provide it. This may reveal the issue. Also your folder hierarchy is pretty long and Collect Files ahs always had issues with such long paths. Moving the project and sources to a higher level might allow to collect it.
04/02/2014 22:56:00 GMT
Project name: Campaign Overview 2.aep
Source files collected: All
ROUND PERCENTAGE 2
ROUND PERCENTAGE 3
Blue Yellow Squares
ROUND PERCENTAGE 4
Abstract New Bars
Campaign Overview 30sec 01
Campaign Overview 30sec Draft v1
Campaign Overview 30sec 02
Campaign Overview 30sec Draft v2
01 - Opening Titles 2
Campaign Overview 30sec 04
30 sec Text 1
30 sec Text 2
30 sec Text 3
30 sec Text 4
30 sec Text 5
30 sec Text 6
30 sec Text 7
30 sec Text 8
Campaign Overview 60sec Draft v1a
Campaign Overview 60sec 01
60 sec Text 3
60 sec Text 4
01 - Opening Titles 3
60 sec Text 5
60 sec Text 9
60 sec text 10
60 sec text 11
Sliding Chart 1
Sliding Chart 2
Campaign Overview 60sec 02
60 sec Text 12
Campaign Overview 60sec 03
Campaign Overview 60sec 04
60 sec Text NEW 11a
60 sec Text 6
Campaign Overview 30sec 02 alt
Campaign Overview 60sec 04 - Alt
60 sec Text NEW 1a
60 sec Text NEW 1b
60 sec Text NEW 1c
60 sec - Where football meets trading - 3 sec white
60 sec - Where football meets trading - 3 sec white Alt
60 sec - Where football meets trading - 6 sec white
60 sec - Where football meets trading - 3 sec blue
60 sec - Where football meets trading - 3 sec blue Alt
60 sec - Where football meets trading - 6 sec white
30 sec NEW 4a
30 sec NEW 4b
30 sec NEW 4c
30 sec NEW 4a 2
30 sec NEW 4b 2
30 sec NEW 4c 2
60 sec Text NEW 5a
60 sec Text NEW 5b
60 sec Text NEW 5c
60 sec Text NEW 5a 2
60 sec Text NEW 5b 2
60 sec Text NEW 5c 2
60 sec Text NEW 6a
60 sec Text NEW 6b
60 sec Text NEW 6c
60 sec Text NEW 6a 2
60 sec Text NEW 6b 2
60 sec Text NEW 6c 2
60 sec Text NEW 7a
60 sec Text NEW 7c
60 sec Text NEW 7b
60 sec Text NEW 7a 2
60 sec Text NEW 7b 2
60 sec Text NEW 7c 2
60 sec Text NEW 8a
60 sec Text NEW 8b
60 sec Text NEW 8c
60 sec Text NEW 8a 2
60 sec Text NEW 8b 2
60 sec Text NEW 8c 2
60 sec Text NEW 9a
60 sec Text NEW 9b
60 sec Text NEW 9c
60 sec Text NEW 9a 2
60 sec Text NEW 9b 2
60 sec Text NEW 9c 2
60 sec Text NEW 10a
60 sec Text NEW 10b
60 sec Text NEW 10c
60 sec Text NEW 10a 2
60 sec Text NEW 10b 2
60 sec Text NEW 10c 2
60 sec Text NEW 11b
60 sec Text NEW 11c
60 sec Text NEW 11a 2
60 sec Text NEW 11b 2
60 sec Text NEW 11c 2
60 sec Text NEW 12a
60 sec Text NEW 12b
60 sec Text NEW 12c
60 sec Text NEW 12a 2
60 sec Text NEW 12b 2
60 sec Text NEW 12c 2
60 sec Text NEW 13a
60 sec Text NEW 13b
60 sec Text NEW 13c
60 sec Text NEW 13a 2
60 sec Text NEW 13b 2
60 sec Text NEW 13c 2
60 sec Text NEW 14a
60 sec Text NEW 14b
60 sec Text NEW 14a 2
60 sec Text NEW 14b 2
60 sec LOGOS 01a
60 sec LOGOS 01b
60 sec LOGOS 01c
60 sec LOGOS 01d
60 sec LOGOS 01a 2
60 sec LOGOS 01b 2
60 sec LOGOS 01c 2
60 sec LOGOS 01d 2
LTT Text 01 - Prepare
LTT Text 01 - Execute
LTT Text 01 - Analyse
LTT Text 01 - Vincent Trading Account Charity
LTT Text 01 - What moves currency prices? FA
LTT Text 01 - What moves currency prices? TA
LTT Text 01 - Risk Management
LTT Text 01 - Recap
30 sec NEW 3 sec - Insights from MCFC players
30 sec NEW 6 sec - Insights from MCFC players
30 sec NEW 3 sec - Play our stats game
30 sec NEW 6 sec - Play our stats game
30 sec NEW 3 sec - Discover your trader personality
30 sec NEW 6 sec - Discover your trader personality
30 sec NEW 3 sec - Learn to trade with Vincent Kompany
30 sec NEW 6 sec - Learn to trade with Vincent Kompany
30 sec NEW 3 sec - Help raise $50,000
30 sec NEW 6 sec - Help raise $50,000
30 sec NEW 3 sec - Follow Vincent’s trading
30 sec NEW 6 sec - Follow Vincent’s trading
30 sec NEW 3 sec - Are you prepared for the challenge?
30 sec NEW 6 sec - Are you prepared for the challenge?
60 sec launching 13.02.14 - 3 sec white
60 sec launching 13.02.14 - 3 sec blue white
60 sec launching 13.02.14 - 3 sec white Alt
60 sec launching 13.02.14 - 6 sec blue white alt
60 sec launching 13.02.14 - 6 sec white
60 sec launching 13.02.14 - 6 sec blue white
60 sec mcfc.forex.com where football - 3 sec white
60 sec mcfc.forex.com where football - 3 sec blue white
60 sec mcfc.forex.com where football - 3 sec white Alt
60 sec mcfc.forex.com where football - 3 sec blue white Alt
60 sec mcfc.forex.com where football - 6 sec white
60 sec mcfc.forex.com where football - 6 sec blue white
Campaign Overview League Table
Row 3 - Edit
60 sec launching 12.02.14 - 3 sec blue white
60 sec launching 12.02.14 - 3 sec white
60 sec launching 12.02.14 - 3 sec white Alt
60 sec launching 12.02.14 - 6 sec blue white
60 sec launching 12.02.14 - 6 sec blue white alt
60 sec launching 12.02.14 - 6 sec white
60 sec - are you prepared - 6 sec white
60 sec - are you prepared - 3 sec white
60 sec - are you prepared - 3 sec blue
60 sec - are you prepared - 6 sec blue
60 sec - LOGOS - 6 sec White
Number of collected files: 18
Size of collected files: 252 MB
Collected source files:
/Users/jasonarber/Desktop/Campaign Overview Films/Campaign Overview 30sec Draft v1.mov
/Users/jasonarber/Desktop/Campaign Overview Films/Campaign Overview 60sec Draft v1a.mov
/Users/jasonarber/Desktop/Logos 2/ManCity Crest sky blue.eps
/Volumes/STORE N GO/JA/ARTWORK/Colour Swatches.psd
/Volumes/STORE N GO/JA/ARTWORK/Forex-Abstract-01-CS5.ai
/Volumes/STORE N GO/JA/ARTWORK/Forex-Abstract-03-CS5.ai
/Volumes/STORE N GO/JA/ARTWORK/Forex-Volume-CS5.ai
/Volumes/STORE N GO/JA/Movies/Files For Jason/Execute - Fitness ref Jason.mov
/Volumes/Wyld Drive/MP3/AmpLive/Rainydayz Remixes/04 Weird Fishez.mp3
Effects used: 13
Effect: Audio Waveform
Effect: Fast Blur
Font family: ‘Knockout’, Font style: ‘HTF48-Featherweight’
Effect: Optical Flares
Effect: Radial Wipe
Effect: Slider Control
Layer: Text Layer
Font family: “Knockout”, Font style: “HTF48-Featherweight”
Font family: “Knockout”, Font style: “HTF68-FullFeatherwt”
Font family: “Knockout”, Font style: “HTF72-FullCruiserwt”
Is there an answer to this yet? I am having the exact same problem.
Exact same issues in AE CS6 11.0.4. Worked fine in previous versions so can only assume it's yet another buggy update!
Found a fix that worked for me - select your render comps, reduce project (you don't have to do this but it helps to filter out the chaff when archiving), save, Collect File but use "For All Comps" instead of "All". Worked for me.
I ran into the same problem yesterday on my iMac. I tried moving the files to a higher file structure and renaming longer file names thinking the long path names were the issue, but that did not work. I ended up moving my project to my older MBPro running Lion. Collecting worked like a charm on my laptop. Could this be a Mavericks issue?
Here are my system specs:
** DID NOT COLLECT : Late 2013 iMac 27" 3.5 gHz i7 32GB Ram - OSX Mavericks 10.9.2 (AE CC 18.104.22.168)
** WORKED FINE : Early 2011 MBPro 17" 2.2GHz i7 4GB Ram - OSX Lion 10.7.5 (AE CC 22.214.171.124)
Definately a bug. Tried the for all comps trick but this doesn't work in AE CS6. I have the same problem with both AE CS6 and CC on OSX 10.9.2
Really very annoying as I use this to clean up projects. Worked fine before I updated.
Are there any punctuation characters (?!$) or special characters in your file names or comp names? I noticed that the original poster has some comp names with question marks in them and I'm wondering if that would throw it off.
Nice thought Szalam, but no. I thought I found a way round it in my previous post but it didn't work on re-visiting yesterday.
The only way I could get it to work way to flick between All/For All Comps/For Selectrd Comps until one of them took the bait!
Same problem here.
Mac OSX Mavericks 10.9.2 running After Effects CS 5.5 (Both fully updated)
The actual illustrator file that is mentioned in the error pop-up collects but the project can't link to it and the collection process is terminated.
It's got nothing to do with punctuation etc. I'm having this issue with files like faces.ai and grid.ai
Something I will add to this. There seems to be something wrong in general with linking to AI files because they sometimes just loose connection to the files just scrolling through a comp.
Same problem here.
Mac OSX Mavericks 10.9.2 running After Effects CS 5.5 (Both fully updated).
Your issue is probably not the same. You are using CS5.5. Mavericks is not a supported OS for anything but CS6 and CC. I have seen a number of odd issues when trying to run CS5.5 on Mavericks. The fact that you're running at all is pretty good.
I thought the work-around might be to click "OK" for the error message and then manually add the missing file into the collected project folder, however this DOES NOT WORK either. When I attempted this, a whole host of other files were also not collected, WITHOUT AN ERROR MESSAGE. I just sent a large collected project to a client who was rightfully angry to find missing files. The client now has to email me the file names so I can find them one-by-one and then deliver seperately.
The issue is deeper than the punctuation in the file name suggestions. This thread started on February 2nd and after 3 months the problem is STILL NOT ANSWERED. My workflow depends on the ability to collect projects and deliver to clients. Adobe needs to fix this immediately.
AE CC 126.96.36.199
OS X 10.9.3, Mavericks
16 GB Ram 1333 MHz DDR3
I'm having the same issue at work. We tried on two computers that have Mavericks, and one that hasn't been upgraded and it WORKED! on CC. SO Adobe whats the problem? how come you haven't been responding????
SO Adobe whats the problem? how come you haven't been responding????
This is a user-to-user forum where people (including Adobe employees) participate in their spare time. This is not an official place to contact Adobe. If you are experiencing problems and need immediate assistance, please contact Adobe Technical Support.
I suffered a lot for this and I'd like to help. This worked for me: https://forums.adobe.com/message/6502777#6502777
My problem was that AE was always alerting me about missing footage, obviously the problem was not about missing footage, because in the Project Panel there was no missing footage (note that if this is happening After Effects stop the entire process, so copying the “missing footage” will not solve it. Also: When the Generating Report Only checkbox was active this error never occurred.
I figured it out that the real problem was about file names too long. Online I found some articles and discussion confirming that the problem should be because of characters file names, paths, folder structure, special characters, etc.
A clue come from the point Unicode conversion for robust support for characters (in file names, paths, etc.) of this old article: http://blogs.adobe.com/aftereffects/2013/04/whats-new-changed-after-effects-next.html
So to recap try to ensure that in your Project Panel none of the file names is too long (I don't know which is exactly the limit), is containing special characters, and try to simplify your folder structure.
In details I solved it following this steps (obviously the first three steps are to reduce, clean and simplify the project if it has a lot of files, folders and/or if it’s a complete mess):
- Reduce Project selecting just the really needed compositions to get rid of what I don't need
- Run the Project Cleaner script (http://aescripts.com/project-cleaner/) to get rid of redundancies and for a deep cleaning
- Run the OrganizeProjectAssets script http://provideocoalition.com/dtorno/video/organize-project-assets-free-after-effects-scrip t - to simplify the folder structure
- Manual double check to the file names
- Collect Files
Hope this will help.
Edit: Be careful when reducing and cleaning projects with expressions
This problem has been killing me but I found a work around(maybe this is more like a tip). Put all of your assets into one folder in your AE project, select all of them, drag them to a new folder on your hard drive. Maybe this is common knowledge but I didn't know that AE let you drag files from your project window to the finder.
This is quite clearly a CC 2014 bug. It's not because of path names or file names that are too long etc, because this all worked FINE in all versions up to CC 2014. It's annoying that a professional company like Adobe releases a completely un-necessary CC 2014 release, which completely defies the idea of the "cloud" where it is supposed to be a ONE version CC application that is updated forever. Instead, new instances of all your Adobe apps for CC 2014 are installed and you now have to deal with re-installing all your plug-ins, scripts, presets etc etc. DISGRACE Adobe. On top of this, they've not added any new really useful functions, but instead completely bugged up the "Collect files" function that has worked fine before. Take a hint and don't try to fix what is not broken Adobe.
Anyway, my solution for this problem: "Save as - Save a Copy as CC (12)", then collect your files using Adobe After Effects CC (not CC 2014). The only issue with this is that you obviously need CC installed with all the same plugins etc.
Hope that helps,
Olle Lindell, AMG wrote:
This is quite clearly a CC 2014 bug.
Except that this thread was started before CC 2014 was released.
Someone with version 12.2.0 had this problem. Your problem is likely different. I would suggest that you file a bug report so Adobe can be officially aware of your problem: Adobe - Feature Request/Bug Report Form
This is a user-to-user forum, so we can't count on it to let them know that there are issues.
Good point, however, people that have posted since the release of CC 2014 might have the same problem as me, in which case saving for CC (v12) and collecting through there is the best temporary solution I've found.
I've now reported this to Adobe.
I'm having an issue with cc2014 on a Mac at work. When I click on Collect Files nothing happens. I have to save as CC (12) and then open up the project in there and Collect Files works. Anyone else have this problem?
Same problem!!! AE CC 2014.
It seems that it collects everything, but all the folders are empty and also the projectfile isn't there.
2 people found this helpful
Hey everyone -
Running CC 2014 on Mac 10.9.5
I kept getting this error when trying to collect:
After Effects warning: The file 'filename' could not be found.
So I know this is going to sound crazy, but the problem was the mouse and Wacom tablet. Anytime I gave it input when it was starting to collect it would error out like that. Then i tried putting down the wacom pen and clicking enter on the save dialog and boom - worked perfectly. Really strange bug - hopefully Adobe addresses it soon. Props to chandra hope on creative cow for tracking the problem down:
hope this helps and hope the issue is addressed soon.
Thats bonker, would never have found that, well done if that is the cause! Submit a bug report.
I can confirm this is a repeatable bug. Any mouse movement while using the wacom tablet results in a stoppage of the file collection and a project file with missing footage.
This actually worked for me. How stupid is that???? I'm just glad there was a solution.
I wasn't using a tablet (just mouse) but I was trying to export, touched the mouse accidentally and it stopped. I tried again without touching the mouse. It worked.
Indeed, moving the cursor (from any mouse) will first give an error on the file that is being collected at that moment. Next, Ae will collect only the folders without the content and not the AE file itself. Staying away from the mouse solves the issue.
This is with the latest CC 2104 version
Moving the mouse or the Wacom pen is the problem...? That's just f-ing nuts.
I started having this problem last week and thought 'Oh well, I'll collect my projects next week'. Still having the problem I stumbled on this post. It actually works. Kudos to ebelhar. Not moving my mouse ... I would have died of old age before I found that one!
I've had this problem ever since upgrading to cc 14 and I'm on the latest version. Any word from Adobe if/when this will be addressed? I've upgraded to the latest Wacom drivers, still the same problem.
I can confirm that this solves the issue as well. As long as I don't touch the wacom or mouse (using only keyboard navigation) collecting projects now works fine. Thanks for the hint!
I stumbled upon the same problem. Ebelharw's solution worked for me as well.
Thanks alot for the heads up!
I honestly did not think it would work, but it does. Just don't touch your mouse while collecting.
Thanks a lot for the tip !
Wow... What a wonderful bug!!! Amateur hour is in full swing.
Wow...what a helpful response! thanks for contributing
Don't touch the mouse....My god!!!
This is my favourite bug ever. It makes no sense. There was I networking my workstation to a laptop, "because it seemed to work on there". Thanks for posting.
This is super bizarre...I had to convert a SUPER old AE 6.0 projectile, so I installed After Effects CS5.5 on my system to do the conversion (AE CC is unable to convert AE 6.0 project files).
When I tried to do a "Collect Files" of the project in AE CS5.5, I get the same "could not be found' error message when I move the mouse during the collection process that you get in AE CC 2014!
Obviously, this bug goes deeper than AE CC.2014 itself.
(This is on Mac OS X 10.9.5)