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1. Re: service?
Your complaint is common. This forum is a user forum. Many of the responders are quite good at most issues. If you want help here make a detailed outline of problem with OS and CC version.
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2. Re: service?
Ive posted here several times about this and noone knows how to fix it. I have had this issue for 6 months.
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3. Re: service?
So its now 4.5 hours later. Do you think they have called? No of course they f*cking havent. Useless lying pr**ks.
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4. Re: service?
It is rare they call back from posts I have seen. Of course we only see the complaints.
And also, they seem to run from a script. If you problem is non-standard, or never seen before, they are lost.
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5. Re: service?
Welcome to support in the 21st century.
Right about the time DIY has gone out of fashion, you can no longer rely on anyone else to help you because someone in charge has decided it costs too much money to help customers.
Self reliance needs to make a comeback. But for it to work people need DOCUMENTATION. Speaking of things someone in charge has decided to cut costs with...
So we have the forum, where good hearted folks help other folks.
So, Arrakis, PC or Mac? Trouble with flickering screen, missing menus, or saving thumbnails in Finder?
- If Mac, have you tried setting up a fresh user account? Fixing permissions?
- If PC have you tried downloading fresh display drivers? Running As Administrator?
- If either, have you tried resetting Photoshop preferences to defaults?
-Noel
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6. Re: service?
Support in the 21st century? Its not support, its the illuison of support just so that they can appear to be doing something when the reality is they are doing sweet FA. Its pathetic. Why have a call centre in the first place. I suppose at least the poor folk of whatever backwater country its in get to earn a dollar per hour. I guess while idiots like us keep putting up with it they will keep dishing it out. The only way to change it is to vote with your wallet. But of course noone would do that because we are all sheeple being led to the slaughter baaa baa
Macbook Pro 10.8.5
16Gb
Done all that. Posted on this several times before.
Reset Prefs - yes
Deleted PSP - yes
This fixes temporarily
Repaired permissions - yes
Checked if i have prob in new account - I dont (but I have no clue why and noone else advised on this previously)
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7. Re: service?
Arrakis wrote:
Checked if i have prob in new account - I dont (but I have no clue why and noone else advised on this previously)
Seems like you have a solution, then... Create a new user, move to it, and work unhindered.
Yes, I realize this could mean setting up a lot of stuff over again. Maybe with a Mac it's a necessary evil, I don't know. Not being a Mac expert (I use a PC workstation), it strikes me that in general terms, setting up a new user account would cause a whole new set of folders and linkages and permissions to be set up properly, per your current OS requirements. Perhaps some subtle thing isn't set right deep in your user-specific data because of your history with that account. I'm afraid I'm only speaking in vague generalities; perhaps a Mac afficionado will step in and shed some light.
-Noel.
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8. Re: service?
Checked if i have prob in new account - I dont (but I have no clue why and noone else advised on this previously)
It is really difficult when this happens, and is usually a last resort. It boils down to some software, permission, or hardware issue that is almost impossible to analyze online as we can't see what you see.
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9. Re: service?
Running this permissions command on the Adobe App Support folder has helped me on an Error 16.
Open Terminal.app Use Spotlight to find it.
Copy/paste this command into the Terminal window:
sudo chmod -R 777 /Library/Application\ Support/Adobe
enter your password
See if it works for you. (It will not damage anything if it doesn't fix the problem)