13 Replies Latest reply on Feb 5, 2014 4:57 PM by Trevor.Dennis

    I have repeated incompatibility with photoshop and windows 8.1?

    Mercy108

      I have repeated incompatibility with photoshop and windows 8.1. I do not have any more money to pay for upgrades. Help

        • 1. Re: I have repeated incompatibility with photoshop and windows 8.1?
          Curt Y Level 7

          What version, what incompatibility?

          • 2. Re: I have repeated incompatibility with photoshop and windows 8.1?
            Noel Carboni Level 8

            I use Windows 8.1 and Photoshop CC.  In fact I have almost all the major releases of Photoshop installed going back to 6.0.

             

            I see no incompatibility.

             

            I can assure you that Photoshop can be made to work great with Win 8.1.

             

            Whether you might have something else (non-Windows 8.1) that's changing the rules, we can't know. 

             

            As Curt has asked, could you please provide a lot more specific info?  Chances are some of us have already figured out how to get past the problems you're having.

             

            Start with this:

             

            • Do Help - System Info in Photoshop, copy the result, and paste it into a post here.
            • Describe exactly what goes wrong and exactly what you do that causes it.

             

            -Noel

            • 3. Re: I have repeated incompatibility with photoshop and windows 8.1?
              Mercy108 Level 1

              Hi,

              Creative Cloud Photoshop CS6(64 Bit). I have Windows 8.1. I keep having to

              run compatibility runs because the photoshop program isn't working

              properly.  Sometimes, it resets the settings and I can get some time when

              things are working well but usually it doesn't last too long. I am told

              repeatedly this program is not compatible(by my computer). On the CS6 32

              bit, a warning comes up when I try to pull up the program that says-this

              program is only compatible with windows 7 and higher. Duh....it is windows

              8.

               

              Thanks so much for any time and attention on this matter,

               

              Laura

              • 4. Re: I have repeated incompatibility with photoshop and windows 8.1?
                Noel Carboni Level 8

                Laura, this is likely a problem where details matter.  Please do what I said in post 2 (post your system details from Help - System Info).  In fact, do it from each variant (32 and 64 bit).  It's okay if it makes the forum post long.

                 

                Have you set either variant of Photoshop to run in a Compatibility Mode?  You would have had to do this specifically to the Photoshop.exe files in each of the 32 and 64 bit folders.

                 

                Finally, are your system and it drivers up to date (e.g., through running Windows Update and also through visiting the web site of the maker of your video card)?

                 

                -Noel

                • 5. Re: I have repeated incompatibility with photoshop and windows 8.1?
                  Mercy108 Level 1

                  Hi Noel,

                  Adobe got into my computer and applied fixes AGAIN. It supposed to work

                  properly now.

                  Thanks for your help.

                  Laura

                  • 6. Re: I have repeated incompatibility with photoshop and windows 8.1?
                    Trevor.Dennis Adobe Community Professional (Moderator)

                    Laura, I strongly advise yout to follow Noel's advice and post your system specs here.  Open Photoshop then Help > System Info > click on Copy, and paste the clipboard in this thread with Ctrl v

                    • 7. Re: I have repeated incompatibility with photoshop and windows 8.1?
                      Mercy108 Level 1

                      Here you go

                       

                      Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                      x64

                      Operating System: Windows 8 64-bit

                      Version: 6.2

                      System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE

                      Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                      Physical processor count: 2

                      Processor speed: 2395 MHz

                      Built-in memory: 3911 MB

                      Free memory: 1796 MB

                      Memory available to Photoshop: 3241 MB

                      Memory used by Photoshop: 60 %

                      Image tile size: 128K

                      Image cache levels: 4

                      OpenGL Drawing: Enabled.

                      OpenGL Drawing Mode: Advanced

                      OpenGL Allow Normal Mode: True.

                      OpenGL Allow Advanced Mode: True.

                      OpenGL Allow Old GPUs: Not Detected.

                      OpenCL Unavailable

                      OpenGL Version: 2.1

                      Video Rect Texture Size: 16384

                      OpenGL Memory: 2083 MB

                      Video Card Vendor: Intel

                      Video Card Renderer: Intel(R) HD Graphics

                      Display: 1

                      Display Bounds: top=0, left=0, bottom=768, right=1366

                      Video Card Number: 1

                      Video Card: Intel(R) HD Graphics

                      Driver Version: 10.18.10.3379

                      Driver Date: 20131218000000.000000-000

                      Video Card Driver:

                      igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

                      Video Mode: 1366 x 768 x 4294967296 colors

                      Video Card Caption: Intel(R) HD Graphics

                      Video Card Memory: 2084 MB

                      Serial number: 90970430954145009110

                      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                      Temporary file path: C:\Users\Laura\AppData\Local\Temp\

                      Photoshop scratch has async I/O enabled

                      Scratch volume(s):

                        Startup, 448.8G, 414.5G free

                      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64

                      Bit)\Required\

                      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64

                      Bit)\Plug-ins\

                      Additional Plug-ins folder: not set

                       

                      Installed components:

                         ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0

                         AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

                         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                         AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686

                         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661

                      66.145661

                         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661

                      66.145661

                         adobe_caps.dll   Adobe CAPS   6,0,29,0

                         AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56

                         aif_core.dll   AIF   3.0   62.490293

                         aif_ocl.dll   AIF   3.0   62.490293

                         aif_ogl.dll   AIF   3.0   62.490293

                         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate:

                      Mon Jan 16 2012 18:00:00)   1.000000

                         ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830

                      66.26830

                         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                         Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                         BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                         boost_date_time.dll   DVA Product   6.0.0

                         boost_signals.dll   DVA Product   6.0.0

                         boost_system.dll   DVA Product   6.0.0

                         boost_threads.dll   DVA Product   6.0.0

                         cg.dll   NVIDIA Cg Runtime   3.0.00007

                         cgGL.dll   NVIDIA Cg Runtime   3.0.00007

                         CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

                         CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                         data_flow.dll   AIF   3.0   62.490293

                         dvaaudiodevice.dll   DVA Product   6.0.0

                         dvacore.dll   DVA Product   6.0.0

                         dvamarshal.dll   DVA Product   6.0.0

                         dvamediatypes.dll   DVA Product   6.0.0

                         dvaplayer.dll   DVA Product   6.0.0

                         dvatransport.dll   DVA Product   6.0.0

                         dvaunittesting.dll   DVA Product   6.0.0

                         dynamiclink.dll   DVA Product   6.0.0

                         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082

                      66.490082

                         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433

                      66.145433

                         filter_graph.dll   AIF   3.0   62.490293

                         hydra_filters.dll   AIF   3.0   62.490293

                         icucnv40.dll   International Components for Unicode

                      2011/11/15-16:30:22    Build gtlib_3.0.16615

                         icudt40.dll   International Components for Unicode

                      2011/11/15-16:30:22    Build gtlib_3.0.16615

                         image_compiler.dll   AIF   3.0   62.490293

                         image_flow.dll   AIF   3.0   62.490293

                         image_runtime.dll   AIF   3.0   62.490293

                         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

                         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r)

                      Fortran Compiler   12.0

                         LogSession.dll   LogSession   2.1.2.1681

                         mediacoreif.dll   DVA Product   6.0.0

                         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428

                         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428

                         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428

                         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                         pdfsettings.dll   Adobe PDFSettings   1.04

                         Photoshop.dll   Adobe Photoshop CS6   CS6

                         Plugin.dll   Adobe Photoshop CS6   CS6

                         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)

                      3.0.0.383

                         PSArt.dll   Adobe Photoshop CS6   CS6

                         PSViews.dll   Adobe Photoshop CS6   CS6

                         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082

                      66.490082

                         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r)

                      Fortran Compiler   12.0

                         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010,

                      0406

                         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0,

                      2010, 0406

                         updaternotifications.dll   Adobe Updater Notifications Library

                      6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build

                      0.17112   0.17112

                       

                       

                      Required plug-ins:

                       

                         3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Accented Edges 13.0

                         Adaptive Wide Angle 13.0

                         Angled Strokes 13.0

                         Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Bas Relief 13.0

                         BMP 13.0

                         Camera Raw 8.3

                         Camera Raw Filter 8.3

                         Chalk & Charcoal 13.0

                         Charcoal 13.0

                         Chrome 13.0

                         Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Color Halftone 13.0

                         Colored Pencil 13.0

                         CompuServe GIF 13.0

                         Conté Crayon 13.0

                         Craquelure 13.0

                         Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224

                      2013/01/05:23:00:00)

                         Crop and Straighten Photos Filter 13.0

                         Crosshatch 13.0

                         Crystallize 13.0

                         Cutout 13.0

                         Dark Strokes 13.0

                         De-Interlace 13.0

                         Dicom 13.0

                         Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Diffuse Glow 13.0

                         Displace 13.0

                         Dry Brush 13.0

                         Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Embed Watermark 4.0

                         Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Extrude 13.0

                         FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Fibers 13.0

                         Film Grain 13.0

                         Filter Gallery 13.0

                         Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Fresco 13.0

                         Glass 13.0

                         Glowing Edges 13.0

                         Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Grain 13.0

                         Graphic Pen 13.0

                         Halftone Pattern 13.0

                         HDRMergeUI 13.0

                         IFF Format 13.0

                         Ink Outlines 13.0

                         JPEG 2000 13.0

                         Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Lens Blur 13.0

                         Lens Correction 13.0

                         Lens Flare 13.0

                         Liquify 13.0

                         Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Mezzotint 13.0

                         Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Mosaic Tiles 13.0

                         Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Neon Glow 13.0

                         Note Paper 13.0

                         NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Ocean Ripple 13.0

                         Oil Paint 13.0

                         OpenEXR 13.0

                         Paint Daubs 13.0

                         Palette Knife 13.0

                         Patchwork 13.0

                         Paths to Illustrator 13.0

                         PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Photocopy 13.0

                         Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Pinch 13.0

                         Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Plaster 13.0

                         Plastic Wrap 13.0

                         PNG 13.0

                         Pointillize 13.0

                         Polar Coordinates 13.0

                         Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Poster Edges 13.0

                         Radial Blur 13.0

                         Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Read Watermark 4.0

                         Reticulation 13.0

                         Ripple 13.0

                         Rough Pastels 13.0

                         Save for Web 13.0

                         ScriptingSupport 13.1.2

                         Shear 13.0

                         Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Smart Blur 13.0

                         Smudge Stick 13.0

                         Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Spatter 13.0

                         Spherize 13.0

                         Sponge 13.0

                         Sprayed Strokes 13.0

                         Stained Glass 13.0

                         Stamp 13.0

                         Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Sumi-e 13.0

                         Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Targa 13.0

                         Texturizer 13.0

                         Tiles 13.0

                         Torn Edges 13.0

                         Twirl 13.0

                         Underpainting 13.0

                         Vanishing Point 13.0

                         Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Water Paper 13.0

                         Watercolor 13.0

                         Wave 13.0

                         Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         Wind 13.0

                         Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                         ZigZag 13.0

                       

                      Optional and third party plug-ins: NONE

                       

                      Plug-ins that failed to load: NONE

                      Flash:

                         Mini Bridge

                         Kuler

                      Installed TWAIN devices: NONE

                      • 8. Re: I have repeated incompatibility with photoshop and windows 8.1?
                        Trevor.Dennis Adobe Community Professional (Moderator)

                        It looks like you have an up to date operating system on an aging computer, and a computer that lacks some of the hardware features to make CS6 play nicely.  As I remember it, Photoshop became more hungry for RAM with CS5, but it might even have been CS4.  You have a slight advantage in that you do have a 64 bit version of Windows, so can at least use all of the RAM you have, and I'd up that 60% allocation to Photoshop to 75 or 80%.

                         

                        You could minimise history states, and only use Photoshop with no other applications running, but you are still left with minimal help from your GPU and a slow CPU.

                         

                        Other people know this stuff better than me, but bottom line is that your computer hardware is at best, marginal for CS6.

                        • 9. Re: I have repeated incompatibility with photoshop and windows 8.1?
                          Noel Carboni Level 8

                          I agree that it's a bit light on RAM to run Photoshop well, though I'm not sure that could be responsible for compatibility warnings.

                           

                          The thing I do see is that it has Intel graphics, and Intel has been behind the curve in implementing display driver support that works well with Photoshop.  When developing accelerated OpenGL applications myself I found the things the Intel drivers would not do quite surprising.  As the Adobe team has done, I had to implement some configurable "compatibility" settings for GPU use.

                           

                          I know you've said you cannot afford more upgrades, so I won't suggest the computer be outfitted with more RAM and a new video card, though that's what you really need to run a modern version of Photoshop well.

                           

                          Beyond what Trevor suggested, possible things you could do to try to settle it down are these:

                           

                          • Go into Edit - Preferences - Performance, click the [Advanced Settings...] button, and configure the Drawing Mode to Basic.  If you still have problems after doing this, just disable Photoshop's [ ] Use Graphics Processor setting entirely.  Make sure to restart Photoshop after making any changes.
                          • Since you have 13.1.2, you have a Creative Cloud subscription, right?  You *could* download and run Photoshop CC 14.2.  Adobe HAS made it differently dependent on GPU functions than Photoshop CS6.  It's possible you don't realize that you have to download and install a whole new Photoshop to get the very latest CC version.  You'll see it listed in your Creative Cloud application.

                           

                           

                          Best of luck.

                           

                          -Noel

                          • 10. Re: I have repeated incompatibility with photoshop and windows 8.1?
                            Mercy108 Level 1

                            Thank you. I agree that this is a crap computer and I feel that its

                            operating system is crap too. Never again. Would it be beneficial for me to

                            go to CS3or 4?

                            Thanks for your help.

                            Laura

                            • 11. Re: I have repeated incompatibility with photoshop and windows 8.1?
                              Noel Carboni Level 8

                              Have you already tried the several things I've suggested?  Those either separately or in combination would likely be better for you than trying to drop back to an ancient version of Photoshop, assuming you have the licenses laying around.

                               

                              By the way, I know of no gentle way of saying this - and I'm NOT accusing you - but if you're using an illegal / "cracked" version of Photoshop rather than a legitimate copy from Adobe then all bets are off...  Such versions are known to be littered with malware that does all kinds of bad things to systems.

                               

                              -Noel

                              • 12. Re: I have repeated incompatibility with photoshop and windows 8.1?
                                Mercy108 Level 1

                                No I purchased them legally. How would Photoshop help me if I had it

                                illegally? I asked them if I could drop down to a lessor version. They

                                would change my subscription. They said it wasn't necessary.. I haven't

                                even gone on Photoshop since they "fixed it". I have other homework first.

                                Thanks for your help.

                                Laura

                                • 13. Re: I have repeated incompatibility with photoshop and windows 8.1?
                                  Trevor.Dennis Adobe Community Professional (Moderator)

                                  You might have a point Laura.  Photoshop was far less hungry for system resources up until CS5.   I wonder if you could use CS2?

                                   

                                  http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

                                   

                                  The Support Center staff are not exactly experts.  Rather they use a computer driven Expert System that tells the next question to ask based on the answers you give.  It was certainly ambiguous at best, for them to infer your system was OK to run CS6.  How much did they ask about your computer?

                                   

                                  One tiny ray of positivity is that your CS6 license will last for ever, and be there for you to use whenever you are able to replace your computer.  Until that time, follow Noel's advice to get CS6 and your computer working as well together as is possible. 

                                   

                                  Try to keep file sizes down.  Always use 8 bit and not 16 bit images. 

                                   

                                  Can you tell us what you are using Photoshop for?  Is it photography or illustration, for instance?  Are you trying to process RAW files?  Tell us what you can, and we can at least try and help makes thing managable for you.

                                   

                                  If the link above will let you download and install CS2, it will do all the essential stuff, and by heck it will sure run a lot better on your computer.