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1. Re: Fatal Crash when changing IN POINT in Source Window
Kevin-Monahan Feb 3, 2014 9:28 AM (in response to kennbell)Hi kennbell,
I saw your tweet and responded there, as well. I was not able to reproduce this error. BTW, Premiere Pro CC (7.2.1) is the latest version.
Please file a bug report here so we can investigate: http://adobe.ly/ReportBug
Thanks,
Kevin
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2. Re: Fatal Crash when changing IN POINT in Source Window
kennbell Feb 3, 2014 2:09 PM (in response to Kevin-Monahan)I imported proj into new proj. Same Issue. And imported sequences into new proj. Same issue. This is a doc I've been editing for almost a year. Extremely important and I need your help. Please.
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3. Re: Fatal Crash when changing IN POINT in Source Window
Kevin-Monahan Feb 3, 2014 2:21 PM (in response to kennbell)Hi kennbell,
Sorry that this problem is coming at such an inopportune time, but this is an odd error that I can't reproduce. Do you have any backups of your project working? Another simple thing to try is to reset your preferences. http://helpx.adobe.com/premiere-pro/using/preferences.html#change_pref erences
I'll do my best to help you out. Answering the following questions may help us solve your issue: FAQ: What information should I provide when asking a question on this forum?
Thanks,
Kevin
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4. Re: Fatal Crash when changing IN POINT in Source Window
kennbell Feb 3, 2014 3:03 PM (in response to Kevin-Monahan) -
5. Re: Fatal Crash when changing IN POINT in Source Window
kennbell Feb 3, 2014 3:10 PM (in response to kennbell)I just cleaned out my media cache and everything is working again! Strange but good!
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6. Re: Fatal Crash when changing IN POINT in Source Window
Kevin-Monahan Feb 3, 2014 3:54 PM (in response to kennbell)Hi kennbell,
Great news! Thanks for reporting back what worked for you. I will add that to my troubleshooting notes for future reference to help others having similar issues.
Good luck with your project.
Thanks,
Kevin





