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1. Re: Premiere Pro cc crashes and freezes
Mark Mapes Feb 3, 2014 10:33 PM (in response to TonyT83)Exactly what version of PPro CC do you have. I know you reported that "everything is fully updated," but it helps to nail down the exact version number. If nothing else, it's useful for fellow users who come upon this thread in the future.
I doubt that the issue you're having is a function of how powerful your computer is. But let's see if we can get a handle on what's going wrong.
- First off, can you tell us any more about the crash? Do you get any error message or does it crash straight to the desktop? A log could really help get a handle on the problem. Please right-click 'My Computer', select "Manage," and look under 'Event Viewer->Windows Logs->Application' for Premiere Pro events. If you find one, please copy the contents of that log and paste them here.
- Does the app crash only with the Magic Bullet Look applied?
- Is GPU acceleration enabled? If so, please try switching the Renderer to Software Only [File>Project Settings>General]
- What kind of content are you working with (from what camera? what codec & file type?). Does the crash occur only with certain clips or types of content or with a variety of content? How about with something as simple as a synthetic clip like a Universal Counting Leader?
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2. Re: Premiere Pro cc crashes and freezes
filmsmurf Feb 20, 2014 9:47 AM (in response to TonyT83)I have the exact problem. ntdll.dll Faulting Module. With my Nvidia enabled, the program crashes immediatly. With the integrated video card enabled, the program opens, then about 30 seconds later, crash. I have a very simular windows machine with Win7, brand new installation. I have a quad core CPU, 8 gigs of RAM, an onboard Intel HD4000 video card and a Nvidia 650M. Both running the very latest drivers.
I have been working with Adobe support out of India for 24 straight hours now. 3 different tech's trying the same things over and over. The install drivers and reinstall them. Read the event log; ntdll.dll crashed. Then they revert back to previous versions. They create a new Windows profile and try everything all over again. Crash; ntdll again. They disable this card, then that one. Then they run the software on software only mode. Crash; ntdll.dll. Nothing works. They are just now escellating me to Tier 2 and I wait....
I have clients waiting and my business is dead in the water. Soon I will lose reputation and the damage will be deep and real. Just about an hour ago, PPro CC released a new update that the Cloud installed. No love and it still crashes. Your guessed it. ntdll.dll again.
Aaaaand I wait for Teir 2 to call.
I don't know what to do.
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x5ec
Faulting application start time: 0x01cf2e6036461288
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a8d9521d-9a53-11e3-89df-685d437273aa


