1 Reply Latest reply on Feb 6, 2014 7:43 AM by Willam van Weelden

    frozen files

    KellyClem

      I made updates to a user manual and now I am unable to open one of the folder links.  It is one of the folders in which I made updates.  When I try to open the folder, the file freezes and all the other files freeze up to.  Other files can be opened, but only if I do not open the problem file first.  I am very new to RoboHelp, did I generate and publish incorrectly?  I am trying to find a way to fix this problem.  Thank you.

        • 1. Re: frozen files
          Willam van Weelden Adobe Community Professional & MVP

          Hi,

           

          The problem only occurs on the one file, correct? A few

          questions/suggestions:

           

             

          • You make a remark about publishing. Does the problem occur in the

              published help, in the project or both?

             

          • Could it be that your published output have ended up in your project

              source? If you see lots of red squares in your topics, this has

              probably happened.

             

          • What happens if you open the culprit topic with Notepad, remove the

              content and save it? Can you open the topic than. (Just remember to

              save the contens under a different name first.)

           

          Kind regards,

           

          Willam