My Photoshow Elements 9 program selectively opens jpg files obtained by a digital microscope camera (it consistently opens only those pictures taken at 4X power and not those taken at 10X and 40X power). The camera providers were able to open all files with their Photshop CS 5.5 program, so they argue the problem comes from my photoshop. I already tried deleting the settings file but it did not solve it. How can I solve this?
Try asking in Photoshop Elements Forum.