12 Replies Latest reply: Feb 23, 2014 7:56 PM by A.T. Romano RSS

    Missing Visuals in video clips (Adobe Premiere Elements 10)

    CreweOnTheSofa

      When I load up my video editting program (Adobe Premiere Elements 10) everything appears fine.
      It's only when i try to load a video into the program that things go buggy.


      The Video Clip appears on the timeline. The Audio works perfectly fine. However, the video, or image for that matter doesn't appear in the "viewing screen" (can't think of the right word

       

       

      If I add a video effect to the clip (for example, Auto Color) then the picture becomes visible.

       


      But, when I then render the clip, the picture disappears once again.

       


      I'm no expert with computers or programs so i am pretty lost on what's wrong.

       


      The last time I used the program (which was about a week before New Years Eve, 2013)  it was working perfectly fine. I've used the program for the past year with little to no problems, so I am baffelled as to why this has happened now.

       

      Any kind of help would be really appreseated

       


      I even still have the original disc I bought when i first installed the program, so if i need to uninstall then reinstall the program it will be eailly done..

       

       

      Thanks in advanse for you help

        • 1. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
          A.T. Romano Community Member

          Crewe

           

          The first thing that you need to do is to find out what video card your computer is using? If NVIDIA, then that plus Premiere Elements 10 may be the answer.

           

          There is an epidemic of display issues targeted specifically at the Premiere Elements 10 NVIDIA video card users. The fix is to roll back the video card driver version (sometimes as far back as January 2013) until one is reached where the problem is gone.

          Please check out the following thread if this factor applies to you.

          http://forums.adobe.com/thread/1317675

           

          If the above does not apply to you, then troubleshooting will follow, needing information such as

          1. Project Preset

          2. Properties of Source Media

          3. Classical questions such as

          a. latest version of QuickTIme installed on computer with Premiere Elements

          b. running program as Run As Administrator and from User Account with Administrative Privileges

          c. latest version of video card driver installed, latest in accord with information from web site of manufacturer of the video card

          4. Computer description, including installed and available RAM and free hard drive space

          5. More

           

          Please review and then we can decide what next.

           

          Thank you.

           

          ATR

          • 2. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
            CreweOnTheSofa Community Member

            Hey Romano

             

             

            I check to see what the video card was. Turns out that since I am using a laptop (and forgot to menstion that... sorry...) it doesn't actually have a video card.

             

            If it's any help, the laptop has an Intel(R) HD Graphics 4000

             

             

            If there is someway to do something with that, that'd be great.

             


            Thanks for your advise

             

            -Crewe

            • 3. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
              A.T. Romano Community Member

              Crewe

               

              The terms video card and graphics card are often used interchangeably so I try to cover that with video card/graphic card.

               

              Good news is that your computer is not using a NVIDIA video card.

               

              Have you gone to the Intel web site to assure that you have the latest driver version for your Intel HD Graphics 4000? Please see if something like this would help.

              https://downloadcenter.intel.com/Default.aspx?lang=eng

               

              If you have an up to date driver for the Intel HD Graphics 4000, then we could try deleting the BadDrivers.txt file. After it is deleted and the program opened, a new BadDrivers.txt file is generated and hopefully the display problem is gone. The path to the BadDrivers.txt file in Windows 7, 8, or 8.1 64 bit is

              Local Disk C

              Program Data

              Adobe

              Premiere Elements

              10.0

              and in the 10.0 Folder is the BadDrivers.txt file that you delete.

              Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path.

               

              If we rule out all of the above then on to path B (not yet formuated).

               

              We will be watching for your results.

               

              Thank you.

               

              ATR

               

              Add On...before we go off the above topic, assuming the above does not help, you could try rolling back the driver and see if that has any impact on the issue.

              • 4. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                CreweOnTheSofa Community Member

                Hello again

                 


                I've tried deleting the BadDriver file and that has shown some improvement by having atleast one kind of footage useable.

                 


                However, all the other clips still don't seem to work.

                 


                How do i go about "rolling back the Driver"?

                 


                Just as a note, I'm a resident of the UK and currently at Uni, and it's about 2AM here at the moment and I have an early lecture tomorrow, so don't expect a reply back from me for a good couple of hours. Sorry if this is an inconveniance to you.

                 


                Thank you so much for all of your help, I really appreseate all your doing for me.

                 

                -Crewe

                • 5. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                  A.T. Romano Community Member

                  Crewe

                   

                  We are glad for the opportunity to be of assistance whenever you have the time. So never an inconvenience.

                   

                  What was the format of the files that seem to have improved characteristics after the BadDrivers.txt file deletion? And what were the formats of those that did not? Maybe we can get a clue from that information.

                   

                  One way for the roll back of the driver would be via the Device Manager/Display Adapters/ name of your card/and then the Driver tab's Roll Back Driver. You can reverse you decision later if necessary.

                  Another way is Device Manager/Display Adapter/ name of your card/ and then Driver tab's Update Driver.

                   

                  Under Update Driver, select Browse my computer for driver software

                  and then

                  Let me pick.....

                   

                  But before all that, let us discuss what improved and what did not improve media-wise after the deletion of the BadDrivers.txt file.

                   

                  Thanks.

                   

                  ATR

                  • 6. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                    CreweOnTheSofa Community Member

                    Hello Romano

                     

                    sorry for the lack of updates. been busy.

                     

                    The File formats somewhat confuse me as to why some of thse clips aren't working.

                     

                     

                    The Format of the files that work now are MOV files.

                     

                     

                    However, another set of MOV files do not work.

                     

                    I know a pratical reason why these two different sets of files are... well, different.

                     


                    One set (the set that work) was filmed on a different camera compared to those files that don't work.

                     

                    I don't know if that makes any sense, so for the sake of reason, i'm gonna put the file names themselves down below.

                     


                    Example of files that works: P1010752_bak.MOV

                     

                    Example of files that don't work: P1170017.MOV

                     


                    Other kinds of files that i have that don't work are .mpg .MPG and from the looks of it, .JPEG

                     

                     

                    hope that is helpful

                     


                    -Crewe

                    • 7. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                      the_wine_snob Community Member

                      Crewe,

                       

                      Quick question please: were ALL of the MOV files transferred to the computer in the same exact way, or did other programs figure into their provenance? For instance, did some involve other programs, such as iMovie, or another application? I noticed that the one that did work was a "bak," or Backup, where the one that did not work, did not have that post-pend, "bak."

                       

                      Good luck,

                       

                      Hunt

                      • 8. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                        CreweOnTheSofa Community Member

                        Hunt.

                         

                        I downloaded the bak.MOV files over a year ago, but i feel confident in saying that I donloaded it the same way i download all my files.

                         


                        No programs where used. I simply put the SIM card in my laptop and drag and drop the files into a new folder.

                         


                        I don't think the files themselves would be backed up somewhere else either, since this was last january or something.

                         

                        Thanks anyway

                         

                        -Crewe

                        • 9. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                          the_wine_snob Community Member

                          Crewe,

                           

                          Thank you for that info. When I saw the differences between the files that worked, and those that did not, it made me curious.

                           

                          Good luck,

                           

                          Hunt

                          • 10. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                            A.T. Romano Community Member

                            Crewe

                             

                            Thanks for the follow ups.

                             

                            I looked through your thread for a certain point of information and could not find it. So, let me ask...

                            When you go to Device Manager/Display Adapters/, do you see anything listed there besides the Intel Graphics?

                             

                            Are you saying that you are having problems importing jpeg files? If so, what are their pixel dimensions and have any of them been edited in Photoshop, especially with regard to color profile such as CYMK?

                             

                            More later.

                             

                            ATR

                            • 11. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                              CreweOnTheSofa Community Member

                              Hey.

                               


                              The jpeg files range from ones i've found on the intertent to ones i've photoshoped. The problem with them is the same with the videos, where the image itself doesn't appear in the editting window.

                               

                               

                              Along with the Intel Graphics there is something called "NVIDIA GeForce GT 640M"

                               

                              nothing more then that.

                               

                              -Crewe

                              • 12. Re: Missing Visuals in video clips (Adobe Premiere Elements 10)
                                A.T. Romano Community Member

                                CreweOnTheSofa

                                 

                                Along with the Intel Graphics there is something called "NVIDIA GeForce GT 640M"

                                 

                                nothing more then that.

                                 

                                That is probably at the core of your problems, and we need to explore this. My take on this is that you have 2 things going on here.

                                 

                                1. There is an epidematic of display problems targeted specifically at the Premiere Elements 10 user whose computer uses a NIVIDIA video card. (You have Premiere Elements 10 and one of your video cards is NVIDIA GeForce GT 640M.)

                                 

                                Typically the drill is to have the version of the video card driver up to date. In this case, the fix is to roll back the driver version far enough not to have the display problem. Neither NVIDIA nor Adobe has not stepped forward to correct the situation.

                                 

                                Check out the following link to see what you are up against regarding the NVIDIA side of things.

                                http://forums.adobe.com/thread/1317675

                                 

                                2. On the other side of things, you have an integrated Intel Graphics card as well as the NVIDIA. There can be conflicts when two video cards/graphics cards are involved (independant of the NIVIDIA issue). Typically you see disabling of the integrated card, in your case the Intel Graphics. But, I am not sure where that would lead stability wise.

                                 

                                You could look at both areas and see if you have displays gains for one or the other. I would look at rolling back the NVIDIA first.

                                 

                                Please review, and then we can discuss this further.

                                 

                                Thanks.

                                 

                                ATR