1 Reply Latest reply: Feb 13, 2014 6:23 PM by John Daigle RSS

    Setting up Robohelp 9 - Cannot Access Web Admin Page

    npham455 Community Member
    npham455 Feb 5, 2014 4:06 PM

      We are performing a proof of concept with RoboHelp 9, and I'm trying to get it up and running to the point where we can upload content to the server.

       

      I've been following the instructions from:

      http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-7 ff8.html

       

      This is what I have done so far:

      1. Installed Tomcat7 and verified that Tomcat is installed and running. Set the Java options.

      2. Installed Robohelp 9, and pointed to the correct install of Java and Tomcat.

      3. Configured Robohelp, using the application, and created a project called 'Design' using the Access/default option for logging.

      4. Browsed to http://servername:8080/robohelp/admin and received a 404 Error:

      404 Error.JPG

       

      As I'm not very familar with web applications/servers, I'm wondering how I point the application to look at the correct folder. It doesn't seem like Tomcat is looking in the right location for the appplication.

       

      Do I need to setup IIS to make this work?

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        • 1. Re: Setting up Robohelp 9 - Cannot Access Web Admin Page
          John Daigle CommunityMVP
          John Daigle Feb 13, 2014 6:23 PM (in response to npham455)

          Hi npham455.

          There seems to be a permission issue between the author's RoboHelp HTML desktop application (The authoring client application) and the Server where Tomcat was installed. You mentioned you are not very familiar with web applications/servers. I'm afraid it does take some web server understanding to set this up properly. t's impossible with this limited information to give you any recommendations except to be very careful to follow the online help step by step. Perhaps you could get assistance from your web administrator?

           

          You refer to "RoboHelp 9". Are you referring to the RoboHelp HTML 9 - the authoring client tool, or Adobe RoboHelp Server 9, the server application?

           

          BTW, IIS is not necessary and frankly, I think it just gets in the way.

          John Daigle

          Adobe Certified RoboHelp and Captivate Instructor

          Evergreen, Colorado

          www.showmethedemo.com