5 Replies Latest reply on Feb 5, 2014 4:39 PM by Mike M

    Flashplayer won't install

    nbdowns4

      I have tried installing and installing multiple times, checked that my system can handle the update, and it still will not work. SO FRUSTRATED. I have a macbook pro with OSX 10.7.5 running it on safari. I have already enabled my system under preferences. Is there something wrong with my computer or is there something wrong with this download?

        • 1. Re: Flashplayer won't install
          Mike M Level 6

          Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

          10.jpg

          Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

          11.jpg

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          Go to: [user]/Library/Preferences.

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          Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

          go.jpg

          Without the "Option" key

          And WITH

          go-opt.jpg

          Trash the Macromedia folder there.

          Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

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          Go to: Mac HD/Library/Preference Panes (not Preferences, but Preference Panes). Trash the Flash Player.prefpane file there.

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          Empty the trash.

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          Download the Flash Player (For Mac OS X).

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          Quit Safari and go to your downloads folder. Double click the DMG to “mount it”.

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          It will appear on your desktop and a small window will open.

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          Double click the installer. If you see a warning, click “Open” to let it run.

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          Click “I have read and agree… etc.” and click “Install”. Enter your password when asked.

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          You may see the following: click “Force Close All” if you do, and then click “Retry”.

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          The installer will run.

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          Choose your update preference, and click “Done”.

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          Open Safari again and click Safari>Preferences (Cmd+,)

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          Go to the Security tab. Make sure “Allow plug-ins” is checked.

          20.jpg

           

          That should be a COMPLETE "clean install" for OS 10.7.5.

          • 2. Re: Flashplayer won't install
            nbdowns4 Level 1

            I don't have a macromedia or Flash Player.prefpane folder to trash

            • 3. Re: Flashplayer won't install
              Mike M Level 6

              Not to worry. Trash the other files, and run the installer: Flash Player 12.0.0.44 (Mac OS X)

              • 4. Re: Flashplayer won't install
                nbdowns4 Level 1

                i already did it still isnt working

                • 5. Re: Flashplayer won't install
                  Mike M Level 6

                  What happens when you run the installer?