4 Replies Latest reply on Feb 6, 2014 11:09 AM by Mike M

    general installation error


      my computer wont download flash player.

        • 1. Re: general installation error

          I am having the same problem on my 15" MacBook Pro running OS 10.8.5

          I have run the uninstaller to remove the previous version of Flash.

          Screen Shot 2014-02-06 at 1.14.39 AM.png

          The installer hangs at 50% while installing and then I recieve a "General Installation error"

          Screen Shot 2014-02-06 at 1.19.25 AM.png

          Screen Shot 2014-02-06 at 1.19.41 AM.png

          I have tried the installation via both Safari and Firefox.



          Please Help.

          • 2. Re: general installation error
            Mike M Level 6

            Your troubles aren't coming from Flash Player.

            You're missing a file that was made visible by the 10.8.5 update. Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.


            Download this file: "Secrets" pereference pane


            And this one: mach_kernel.zip


            Install Secrets, and open your System Preferences.


            Open the Secrets Preference Pane, and check "Show hidden files"


            You'll need to press the "Quit this" button,


            and restart Finder, by right clicking the Dock icon.


            Then, place the mach_kernel.zip file in the Mac HD directory,


            and unzip it. You should see a "faded" mach_kernel file appear.


            Trash the zip file.

            Reopen your System Preferences and uncheck "Show Hidden files".

            Instead of quitting Finder and relaunching it, reboot your Mac.

            Your Flash Player installer won't quit anymore.

            • 3. Re: general installation error
              nuffbitfish Level 1

              Strange, I certinly do not remember seeing or deleting any strange files. What would that visible file been called?


              That fix worked perfectly. Thanks for laying it all out with the screenshots...thats always helpful.

              • 4. Re: general installation error
                Mike M Level 6

                What would that visible file been called?


                "mach_kernel" is the name of it. Most people didn't give it a second thought, because it's only 3mb and it looks like a blank file. It was dumb of Apple to unhide it in the update.