1 Reply Latest reply on Feb 6, 2014 8:02 AM by Noel Carboni

    Photoshop CS4

    Steve Gliddon

      I need some help, please.  I own a copy of Photoshop CS4 Extended.  I had to have my hard drive

      replaced and when I reactived the program I got a 30 free trial.  I tried entering my serial number but

      was told it's invalid but I have the disc sleeve right here.  Anyone have any ideas?  Should I uninstall

      and start all over again?  Thanks in advance!

      Steve Gliddon

        • 1. Re: Photoshop CS4
          Noel Carboni Level 8

          You need to be more specific - details matter.

           

          When you were "told it's invalid" exactly what did the error message say?

           

          If it is a simple matter of you having used up your two activations, you will need to call Adobe customer support, let them know you have had to recover your system from a failure, and ask them to free up your activations so you can reactivate the software on your restored system.

           

          There could be other problems.  The specific error message is important.

           

          -Noel