2 Replies Latest reply on Feb 7, 2014 2:51 PM by JohnWesleyBarker

    Installation not complete


      I have a Mac, version 10.8.5 and the installation always stops at 51% (error: general installation error). I have tried everything, yet nothing works. I went into Safari preferences, but I do not have the dialogue box to check off "allow all other plug-ins."


      Please help!!!

        • 1. Re: Installation not complete
          Mike M Level 6

          Your troubles aren't coming from Flash Player.

          You're missing a file that was made visible by the 10.8.5 update. Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.


          Download this file: "Secrets" pereference pane


          And this one: mach_kernel.zip


          Install Secrets, and open your System Preferences.


          Open the Secrets Preference Pane, and check "Show hidden files"


          You'll need to press the "Quit this" button,


          and restart Finder, by right clicking the Dock icon.


          Then, place the mach_kernel.zip file in the Mac HD directory,


          and unzip it. You should see a "faded" mach_kernel file appear.


          Trash the zip file.

          Reopen your System Preferences and uncheck "Show Hidden files".

          Instead of quitting Finder and relaunching it, reboot your Mac.

          Your Flash Player installer won't quit anymore.

          • 2. Re: Installation not complete

            After 4 hours of following adice on various pages, replacing the mach_kernel file was the one that finally got Flash Player 12 installed fully on my iMac 10.8.5