16 Replies Latest reply on Feb 7, 2014 5:33 AM by PECourtejoie

    flicker

    viveka

      I have a constant flicker when working in the program.

        • 2. Re: flicker
          viveka Level 1

          Where do I find an answer?  Totally confusing as to how to proceed in your discussions and for answers to my question.

          • 3. Re: flicker
            c.pfaffenbichler Level 9

            If you expect anybody to be able to help you you need to provide the relevant information.

            We know neither your Photoshop version, OS, hardware, driver versions …

            • 4. Re: flicker
              Level 5

              Click each of the above two links and read all the info.

               

               

              Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 

               

              http://forums.adobe.com/thread/419981?tstart=0

               

              Thanks!

              • 5. Re: flicker
                viveka Level 1

                This is the extent of my knowledge regarding this:  Photoshop CC subscribed through the Creative CLoud.  Windows 8.  Is that enough information?

                • 6. Re: flicker
                  Trevor.Dennis Adobe Community Professional

                  Update your video card driver from the card maker's website.

                  • 7. Re: flicker
                    viveka Level 1

                    Trevor - Thank you for your reply.  I do not know about video cards as they apply to my Photoshop subscription to the Creative Cloud.  I am not that knowledgable about these systems so I will try and contact a live support person to see if I can make some headway with this FLICKERING problem in Photoshop CC.

                     

                     

                     

                    Thanks again.

                    • 8. Re: flicker
                      viveka Level 1

                      I will try to contact a live customer support team member for help with this since I have very limited knowledge about the terminology regarding this program and the associated systems etc.

                       

                       

                       

                      thank you-

                       

                       

                       

                      Sent from Windows Mail

                      • 9. Re: flicker
                        Trevor.Dennis Adobe Community Professional

                        It has nothing to do with Photoshop.  It is, in all probability a driver problem with your graphics card and Windows 8.

                         

                        In Photoshop go

                         

                        Help > System info and click on Copy

                         

                        Then come back to this thread, and paste the System Info into your next reply  (Ctrl v)

                         

                        That will tell us a lot about your system.  What video card it uses, and what driver is in use.  We will then be able to advise on how to update that driver.  (Not me though, because it's past midnight here and I have a good book waiting for me )

                        • 10. Re: flicker
                          viveka Level 1

                          Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64

                          Operating System: Windows 8 64-bit

                          Version: 6.2

                          System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                          Physical processor count: 2

                          Logical processor count: 4

                          Processor speed: 1896 MHz

                          Built-in memory: 3977 MB

                          Free memory: 1030 MB

                          Memory available to Photoshop: 3317 MB

                          Memory used by Photoshop: 69 %

                          Image tile size: 128K

                          Image cache levels: 4

                          Display: 1

                          Display Bounds: top=0, left=0, bottom=900, right=1600

                          OpenGL Drawing: Enabled.

                          OpenGL Allow Old GPUs: Not Detected.

                          OpenGL Drawing Mode: Normal

                          OpenGL Allow Normal Mode: True.

                          OpenGL Allow Advanced Mode: False.

                          NumGPUs=1

                          gpu[0].OGLVersion="3.0"

                          gpu[0].MemoryMB=1796

                          gpu[0].RectTextureSize=8192

                          gpu[0].Renderer="Intel(R) HD Graphics 4000"

                          gpu[0].RendererID=358

                          gpu[0].Vendor="Intel"

                          gpu[0].VendorID=32902

                          gpu[0].HasNPOTSupport=1

                          gpu[0].DriverVersion="9.17.10.2867"

                          gpu[0].Driver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32"

                          gpu[0].DriverDate="20120926000000.000000-000"

                          gpu[0].CompileProgramGLSL=1

                          gpu[0].TestFrameBuffer=1

                          gpu[0].OCLSupported=0

                          gpu[0].OCLVersion="1.1 "

                          gpu[0].CUDASupported=0

                          gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 9.17.10.2867"

                          gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

                          gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                          gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[80]

                          gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                          gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                          gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                          gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]

                          gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

                          gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

                          gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                          gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                          gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                          gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

                          Serial number: 91190655546126436679

                          Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                          Temporary file path: C:\Users\vivian\AppData\Local\Temp\

                          Photoshop scratch has async I/O enabled

                          Scratch volume(s):

                            C:\, 453.0G, 289.3G free

                          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

                          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

                           

                           

                           

                          Installed components:

                             ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

                             adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                             AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                             AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

                             AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

                             AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

                             AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

                             AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

                             AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

                             adobe_caps.dll   Adobe CAPS   7,0,0,21  

                             AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

                             ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                             aif_core.dll   AIF   5.0   79.534508

                             aif_ocl.dll   AIF   5.0   79.534508

                             aif_ogl.dll   AIF   5.0   79.534508

                             amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

                             ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

                             AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                             AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                             Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

                             BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

                             boost_date_time.dll   DVA Product   7.0.0  

                             boost_signals.dll   DVA Product   7.0.0  

                             boost_system.dll   DVA Product   7.0.0  

                             boost_threads.dll   DVA Product   7.0.0  

                             cg.dll   NVIDIA Cg Runtime   3.0.00007  

                             cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                             CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                             CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                             CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

                             dvaaudiodevice.dll   DVA Product   7.0.0  

                             dvacore.dll   DVA Product   7.0.0  

                             dvamarshal.dll   DVA Product   7.0.0  

                             dvamediatypes.dll   DVA Product   7.0.0  

                             dvaplayer.dll   DVA Product   7.0.0  

                             dvatransport.dll   DVA Product   7.0.0  

                             dvaunittesting.dll   DVA Product   7.0.0  

                             dynamiclink.dll   DVA Product   7.0.0  

                             ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

                             FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

                             filter_graph.dll   AIF   5.0   79.534508

                             icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                             icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                             imslib.dll   IMSLib DLL   7.0.0.116  

                             JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

                             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                             libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                             LogSession.dll   LogSession   2.1.2.1785  

                             mediacoreif.dll   DVA Product   7.0.0  

                             MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

                             msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                             msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                             msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                             msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                             msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                             msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                             msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

                             msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                             ONCore8.dll   ONCore   7.0.0.0  

                             ONCoreFoundation8.dll   ONCoreFoundation7   7, 0, 0, 0  

                             ONDocument8.dll   ONDocument   7.0.0.0  

                             ONProxySupport8.dll   ONProxySupport   1.0.0.0  

                             PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

                             pdfsettings.dll   Adobe PDFSettings   1.04  

                             Photoshop.dll   Adobe Photoshop CC   CC  

                             Plugin.dll   Adobe Photoshop CC   CC  

                             PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

                             PSArt.dll   Adobe Photoshop CC   CC  

                             PSViews.dll   Adobe Photoshop CC   CC  

                             SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

                             ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

                             svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                             tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                             tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                             updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                             WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

                           

                           

                           

                           

                          Required plug-ins:

                           

                           

                           

                             3D Studio 14.1.2 (14.1.2 x001)

                             Accented Edges 14.1.2

                             Adaptive Wide Angle 14.1.2

                             Angled Strokes 14.1.2

                             Average 14.1.2 (14.1.2 x001)

                             Bas Relief 14.1.2

                             BMP 14.1.2

                             Camera Raw 8.3

                             Camera Raw Filter 8.3

                             Chalk & Charcoal 14.1.2

                             Charcoal 14.1.2

                             Chrome 14.1.2

                             Cineon 14.1.2 (14.1.2 x001)

                             Clouds 14.1.2 (14.1.2 x001)

                             Collada 14.1.2 (14.1.2 x001)

                             Color Halftone 14.1.2

                             Colored Pencil 14.1.2

                             CompuServe GIF 14.1.2

                             Conté Crayon 14.1.2

                             Craquelure 14.1.2

                             Crop and Straighten Photos 14.1.2 (14.1.2 x001)

                             Crop and Straighten Photos Filter 14.1.2

                             Crosshatch 14.1.2

                             Crystallize 14.1.2

                             Cutout 14.1.2

                             Dark Strokes 14.1.2

                             De-Interlace 14.1.2

                             Dicom 14.1.2

                             Difference Clouds 14.1.2 (14.1.2 x001)

                             Diffuse Glow 14.1.2

                             Displace 14.1.2

                             Dry Brush 14.1.2

                             Eazel Acquire 14.1.2 (14.1.2 x001)

                             Embed Watermark 4.0

                             Entropy 14.1.2 (14.1.2 x001)

                             Extrude 14.1.2

                             FastCore Routines 14.1.2 (14.1.2 x001)

                             Fibers 14.1.2

                             Film Grain 14.1.2

                             Filter Gallery 14.1.2

                             Flash 3D 14.1.2 (14.1.2 x001)

                             Fresco 14.1.2

                             Glass 14.1.2

                             Glowing Edges 14.1.2

                             Google Earth 4 14.1.2 (14.1.2 x001)

                             Grain 14.1.2

                             Graphic Pen 14.1.2

                             Halftone Pattern 14.1.2

                             HDRMergeUI 14.1.2

                             IFF Format 14.1.2

                             Ink Outlines 14.1.2

                             JPEG 2000 14.1.2

                             Kurtosis 14.1.2 (14.1.2 x001)

                             Lens Blur 14.1.2

                             Lens Correction 14.1.2

                             Lens Flare 14.1.2

                             Liquify 14.1.2

                             Matlab Operation 14.1.2 (14.1.2 x001)

                             Maximum 14.1.2 (14.1.2 x001)

                             Mean 14.1.2 (14.1.2 x001)

                             Measurement Core 14.1.2 (14.1.2 x001)

                             Median 14.1.2 (14.1.2 x001)

                             Mezzotint 14.1.2

                             Minimum 14.1.2 (14.1.2 x001)

                             MMXCore Routines 14.1.2 (14.1.2 x001)

                             Mosaic Tiles 14.1.2

                             Multiprocessor Support 14.1.2 (14.1.2 x001)

                             Neon Glow 14.1.2

                             Note Paper 14.1.2

                             NTSC Colors 14.1.2 (14.1.2 x001)

                             Ocean Ripple 14.1.2

                             Oil Paint 14.1.2

                             OpenEXR 14.1.2

                             Paint Daubs 14.1.2

                             Palette Knife 14.1.2

                             Patchwork 14.1.2

                             Paths to Illustrator 14.1.2

                             PCX 14.1.2 (14.1.2 x001)

                             Photocopy 14.1.2

                             Photoshop 3D Engine 14.1.2 (14.1.2 x001)

                             Photoshop Touch 14.0

                             Picture Package Filter 14.1.2 (14.1.2 x001)

                             Pinch 14.1.2

                             Pixar 14.1.2 (14.1.2 x001)

                             Plaster 14.1.2

                             Plastic Wrap 14.1.2

                             PNG 14.1.2

                             Pointillize 14.1.2

                             Polar Coordinates 14.1.2

                             Portable Bit Map 14.1.2 (14.1.2 x001)

                             Poster Edges 14.1.2

                             Radial Blur 14.1.2

                             Radiance 14.1.2 (14.1.2 x001)

                             Range 14.1.2 (14.1.2 x001)

                             Read Watermark 4.0

                             Reticulation 14.1.2

                             Ripple 14.1.2

                             Rough Pastels 14.1.2

                             Save for Web 14.1.2

                             ScriptingSupport 14.1.2

                             Shake Reduction 14.1.2

                             Shear 14.1.2

                             Skewness 14.1.2 (14.1.2 x001)

                             Smart Blur 14.1.2

                             Smudge Stick 14.1.2

                             Solarize 14.1.2 (14.1.2 x001)

                             Spatter 14.1.2

                             Spherize 14.1.2

                             Sponge 14.1.2

                             Sprayed Strokes 14.1.2

                             Stained Glass 14.1.2

                             Stamp 14.1.2

                             Standard Deviation 14.1.2 (14.1.2 x001)

                             STL 14.1.2 (14.1.2 x001)

                             Sumi-e 14.1.2

                             Summation 14.1.2 (14.1.2 x001)

                             Targa 14.1.2

                             Texturizer 14.1.2

                             Tiles 14.1.2

                             Torn Edges 14.1.2

                             Twirl 14.1.2

                             Underpainting 14.1.2

                             Vanishing Point 14.1.2

                             Variance 14.1.2 (14.1.2 x001)

                             Variations 14.1.2 (14.1.2 x001)

                             Water Paper 14.1.2

                             Watercolor 14.1.2

                             Wave 14.1.2

                             Wavefront|OBJ 14.1.2 (14.1.2 x001)

                             WIA Support 14.1.2 (14.1.2 x001)

                             Wind 14.1.2

                             Wireless Bitmap 14.1.2 (14.1.2 x001)

                             ZigZag 14.1.2

                           

                           

                           

                          Optional and third party plug-ins:

                           

                           

                           

                             Perfect Effects 8 8.1.0

                             Perfect Effects 8 Filter 8.1.0

                             Perfect Effects 8 Smart Filter 8.1.0

                          Plug-ins that failed to load: NONE

                          Flash:

                             onOne

                             Adobe Exchange

                             Kuler

                          Installed TWAIN devices: NONE

                           

                           

                           

                          THANK YOU VERY MUCH AND ENJOY YOUR BOOK. I AM IN FRANCE RIGHT NOW AND IT IS NOON.

                          • 11. Re: flicker
                            PECourtejoie Adobe Community Professional

                            Bonjour,

                            Votre pilote de carte graphique date de 2012, une éternité en informatique

                             

                            Voici une page avec les pilotes les plus récents. (Google> "Intel HD 4000 Windows 8 64 drivers")

                            https://downloadcenter.intel.com/Detail_Desc.aspx?lang=fra&changeLang=true&DwnldId=23405

                            • 12. Re: flicker
                              viveka Level 1

                              I DO NOT SPEAK FRENCH - PLEASE EXPLAIN IN ENGLISH. THANK YOU.

                               

                               

                               

                              Sent from Windows Mail

                              • 13. Re: flicker
                                PECourtejoie Adobe Community Professional

                                Hello, writing in Caps lock is similar to shouting. Your last line threw me off, regarding your location...

                                BTW, do you know you can click on the translate button in the forum?

                                (Using mail is not the most efficient way to use the forum, no way to attach files, etc.)

                                Or that there are many free online translation services that can help

                                 

                                Hello, Your graphic card driver is from 2012, an eternity in computer years

                                Here is a page with most recent drivers.

                                (I searched in Google for "Intel HD 4000 Windows 8 64 drivers", it's as easy as that!)

                                https://downloadcenter.intel.com/Detail_Desc.aspx?lang=eng&changeLang=true&DwnldId=23405

                                Hope this helps!

                                • 14. Re: flicker
                                  viveka Level 1

                                  I certainly do appreciate your assistance.  Sorry about the caps. 

                                   

                                   

                                   

                                  It’s interesting about the graphic card being old.  I just purchased this Dell computer brand new from Dell in October 2013.  Don’t quite get why it would be from 2012.

                                   

                                   

                                   

                                  Do I go to the link you sent and download something specific there?

                                   

                                   

                                   

                                  thank you-

                                  • 15. Re: flicker
                                    viveka Level 1

                                    OK I downloaded the version that was designated for end users ( exe).  Let’s see if that solves the flickering problem.

                                     

                                     

                                     

                                    Again, my apologies for the caps - I wanted to be heard at the end of all that description of the system that I sent.

                                     

                                     

                                     

                                    thank you very much-

                                    • 16. Re: flicker
                                      PECourtejoie Adobe Community Professional

                                      No problem, it was not said with anger, mostly For Your Info

                                      When I spoke about the last line, it is the fact that you spoke about france that let me thougth you were French.

                                       

                                      Yes, the laptop manufacturers sometimes do not use the latest models, and prefer true and tried models.

                                      Download the drivers, restart the machine, and let us know how it works!