9 Replies Latest reply on Jan 9, 2015 10:51 PM by mesaszee

    Adobe Presenter 9 installation issues

    AGI

      I'm installing Adobe Presenter 9 on Windows 8 MS powerpoint 2010 and receive the following error messages - have tried rebooting and reinstalling and still receive these:

       

      Exit Code: 7

      Please see specific errors below for troubleshooting. For example,  ERROR: DS010 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 4 error(s)

       

       

       

      ----------- Payload: Adobe Player for Embedding 3.3 3.3.0.0 {354D20E6-A25F-4728-9DA6-C9003D8F2928} -----------

       

      ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command InstallAdobeVersionedFile(Seq 1)

       

      ----------- Payload: Adobe Player for Embedding x64 3.3 3.3.0.0 {9254D539-549A-41DD-A7DA-251766F2B76F} -----------

       

      ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command WoW64FSReflection(Seq 1)

       

      ----------- Payload: Adobe Presenter Video Creator 9.0 (64 Bit) 9.0.0.0 {CBA6C15E-D6A3-11E2-B4B8-932C3C87F6B0} -----------

       

      ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command WoW64FSReflection(Seq 1)

       

      ----------- Payload: Adobe Presenter 9.0 9.0.0.0 {AABAC03B-D6A3-11E2-B4B8-922E8DCBB854} -----------

       

      ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command InstallFile(Seq 1)

       

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