1 Reply Latest reply on Feb 7, 2014 5:13 AM by Steve Grisetti

    Issues with file format for Premier Elements 9

    Kimba Cooper

      For two .avi files I keep getting an error 'This file format is not supported or the required codec is not installed' but another .avi is no problem.

       

       

      I've tried changing the file format but the only thing that seems to work is converting it to the format compatible with my phone which decreased the quality substantially.

       

       

      Any suggestions?