2 Replies Latest reply on Feb 8, 2014 7:35 AM by cdoddsey

    Adobe Photoshop CC not working at startup

    cdoddsey

      Hi,

       

      I have been experiencing a similar situation to others since the latest update.

      The application crashes immediately.

       

      Im using Windows 7 64 bit and have copied the application error details below

       

       

      Faulting application name: Photoshop.exe, version: 14.2.0.515, time stamp: 0x52a8330b

      Faulting module name: nvcompiler.dll, version: 8.17.13.697, time stamp: 0x506b42b9

      Exception code: 0xc0000005

      Fault offset: 0x000000000005e66c

      Faulting process id: 0x1bbc

      Faulting application start time: 0x01cf2414a97f2e54

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe

      Faulting module path: C:\windows\system32\nvcompiler.dll

      Report Id: f1b8e5ba-9007-11e3-be1d-c485085a236d

       

       

      Ive read other posts and it says the graphiccard could be the reason.

      Im using:  NVIDIA GeForce GT 630 M, driver version 306.97

       

      Any help would be appreciated.

       

      Thanks