7 Replies Latest reply on Feb 7, 2014 5:01 PM by A.T. Romano

    PE 12 Install. How?

    chrissouther

      Just purchased PE 12. Selected to download the Akamai download manager.Once I DL's it, I ran the "Akamai NetSessions Installer." Dialog box pops up:

       

      akamai error.jpg

       

      I have tried "Try Again" but that box just keeps coming back. I tried "Continue" and it appears that it completes, but afterwards nothing happens. My Premiere Elements doesn't install; monkeys don't fly out of my computer...nothing.

       

      There is also apparently nothing installed on my harddrive called "Akamai." So what now? Your chat support is either not there or just completely overwhelmed. I spend $70 on software and an hour trying to install it. 20 minutes away from requesting a refund.