1 Reply Latest reply on Feb 8, 2014 8:45 PM by Mike M

    cant download flash

    inneedof help

      keep geeting general error message when attempting to download flash player.

      have os x 10.8.5

      safari browser is 6.0.5

      tried all the posts on many sites.

      please help

        • 1. Re: cant download flash
          Mike M Level 6

          Betcha didn't try this one:

           

          Your troubles aren't coming from Flash Player.

          You're missing a file that was made visible by the 10.8.5 update. Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.

           

          Download this file by right clicking and choosing "Download Linked File as": "Secrets" pereference pane

          (It's the one causing the "General Installation Error" - more specifically, it not being on your system is causing it)

          1.jpg

          And this one as well, by right clicking and choosing "Download Linked File as": mach_kernel.zip

          8.jpg

          Install Secrets, and open your System Preferences.

          2.jpg

          Open the Secrets Preference Pane, and check "Show hidden files"

          3.jpg

          You'll need to press the "Quit this" button,

          4.jpg

          and restart Finder, by right clicking the Dock icon.

          5.jpg

          Then, place the mach_kernel.zip file in the Mac HD directory,

          6.jpg

          and unzip it. You should see a "faded" mach_kernel file appear.

          7.jpg

          Trash the zip file.

          Reopen your System Preferences and uncheck "Show Hidden files".

          Instead of quitting Finder and relaunching it, reboot your Mac.

          Your Flash Player installer won't quit anymore.