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I am trying to download a trial of Illustrator CC but the download hangs at exactly 41% every time. This time (the fourth time) I've left it running for 6 hours and it still hasn't budged past 41%. I don't receive an error -- it just sits there, at 41%. I don't know what's wrong. I successfully installed Photoshop CC before.
I've already tried uninstalling and reinstalling CC to no avail. My internet connection is fine -- I've been downloading other things without problems all day. Can someone please suggest a solution? I've found threads that have posed similar problems but no one seems to have fixed it.
I generally love Adobe's products, but I've never been more frustrated than I am now with Creative Cloud.
Hello, Jen, I have seen many permissions issues on10.9
Can you try to check the permissions of user/library/application support/adobe and other sub folders?
Also, did you try to use the creative cloud cleaner tool?
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Sorry -- note that I'm on a MacBook Pro running OS X 10.9.1.
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Hello, Jen, I have seen many permissions issues on10.9
Can you try to check the permissions of user/library/application support/adobe and other sub folders?
Also, did you try to use the creative cloud cleaner tool?
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Jen,
Was this issue ever resolved? I seem to be having the same problem.
Regards,
Brennan
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Sam problem here
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same problem with me, i have contacted them tons of times, and they didnt seem to able to solve the issue.
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it stops at 41%, i read that i had to update my java, will keep you posted to tell you how things go.
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Hello, same problem, hangs at 41% could you fix your problem ?
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I'm having the same problem today. I'm trying to install previous versions of Premier pro (CC & CS6), using the Creative Cloud application manager. Running on Mac OS 10.10.1
It keeps freezing at 41%
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hi !! did you find a solution? I am in a 10.10.5 with the exact same problem. thanks!
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problem still existis in latest version. Any one managed to resolve???
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same
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same here
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Dreamviewer download stoped at 41%, issue still not solved?