1 Reply Latest reply on Feb 9, 2014 7:25 AM by the_wine_snob

    Premiere Elements 11 freezing

    P.Konrad Level 1

      Windows 7.  Adobe Premiere Elements 11 (with Photoshop El 11, -PS works!).

      My Premiere Elements 11 won’t work anymore.

      After deleting some of my works from the hard drive, the program tells me with opening, that the Display driver is incompatible with the program (see clip), and has to be updated.

      But the Display driver is still- and have been working pretty well all the time, and is the latest version for the card!

      When click OK, the program opens, -but freeze, and nothing happens and nothing works, and I have to cut the computer the hard way.

      I have done two things:

      1. –gone one step back in my system formation, -Pemiere still not working
      2. –uninstall premiere 11 and reinstall the program, -still the same announcement and freezing.


        • 1. Re: Premiere Elements 11 freezing
          the_wine_snob Level 9



          First, some questions please:


          1. What OS version are you running PrE 11 on?
          2. Is that Intel GPU (display adapter) the only one on your system?
          3. Is the computer a laptop from a computer mfgr., such as HP, Dell, Lenovo, etc.?
          4. Is that the latest video driver from Intel, or from the computer mfgr.? Do not trust Windows, or any utility to tell you if you have the latest - check on the Intel, or computer mfgr's. Web site.
          5. Have you deleted the BadDrivers.TXT file - if you do not have Show Hidden & System Files set, you will need to do that, to see the BadDrivers.TXT file?


          Also, this FAQ Entry goes into more detail: http://forums.adobe.com/message/3358993#3358993

          as does this Tips & Tricks article: http://forums.adobe.com/message/4137087#4137087


          Good luck,