4 Replies Latest reply on Feb 9, 2014 4:49 PM by A.T. Romano

    How to fix Premiere Elements 12 crashing when adding media from flip or camera.

    Sellers13

      I am using Premiere Elements 12 on an HP Pavilion g6. My OS is Windows 7 Home Premium. I am connecting a Verizon LG Lucid, trying to load video from my phone to my computer via Premiere. After selecting "Add Media" and "Videos from Flip or Cameras", Premiere freezes, then crashes.

       

      The strange thing is, I have been able to load videos from this phone before without a problem.