2 Replies Latest reply: Feb 10, 2014 5:50 AM by mtoddgarvin RSS

    Yet another user unable to sync to Creative Cloud

    mtoddgarvin

      I am the administrator of a 6-member team using Creative Cloud for Teams. We have one user who is unable to sync their files. Constant "server error". I have wiped their machine clean, reinstalled OS X Mavericks and Creative Cloud apps. However, still running into the same error. It doesn't appear anyone at Adobe is responding to the posts regarding this issue. Its bad enough you can't even share folders with other members of your team as promised. But not even being able to backup your files is totally rediculous.

       

      I EXPECT A RESPONSE FROM SOMEONE AT ADOBE CLOUD SUPPORT TODAY.

       

      My CoreSync log is available here -->  https://www.dropbox.com/s/85xrgv138yhm69i/CoreSync-2014-02-09.log.zip

       

      Regards,

      Todd Garvin

        • 1. Re: Yet another user unable to sync to Creative Cloud
          Evalinna

          i'm glad i'm not the only one having issues with CC today. I just downloaded the desktop assistant, I haven't even had a chance to get apps yet and the $21.84 has already been taken out of my account!!!! I've been stuck in a "you need to sign in" loop all freaking day. And I need a fix to this, I would havel perferred one today, but no one is in the office on Sundays, and now my projects aren't going to get done.

           

          If money has already been exchanged, i expect the produce to work perfectly!

           

          ~Eva

          • 2. Re: Yet another user unable to sync to Creative Cloud
            mtoddgarvin Community Member

            OK, I've narrowed it down to 3 Project Folders that are causing the entire Creative Cloud Files sync to bomb. The first project folder had a "space" at the end of the folder name. Once I removed the space, the sync worked. On the second project, I've got 90% of the job to sync. I've got 10% more to move into the Creative Cloud Files folder. If that bombs, then I'll start looking at each file to see if there is anything strange in the name that is keeping it from syncing.

             

            What's really frustrating is the fact that ONE file name problem causes the entire Creative Cloud Files sync to die with a server error. Why not just have the troubled file not sync without stopping the entire process. Plus, why not say "Hey, the sync bombed because of a problem with "this" file.

             

            This syncing process is a mess and definately NOT a safe backup solution for files.

             

            Regard,

            Todd Garvin