5 Replies Latest reply on Mar 12, 2014 9:43 AM by JackBurton25

    Importing any PNG freezes and crashes Flash CS4

    McKnackus

      After being able to import multiple large PNG files into my Flash project, Flash CS4 now freezes and crashes whenever I attempt to import any PNG image, regardless of size or transperancy. This happens on any flash project, even brand new ones.

       

      Importing a PNG file into the library freezes flash and I have to open the task manager to close it. Interestingly, when I try to end the task, flash still asks if I want to save changes, as attempting to import the PNG results in a new, blank symbol added to the library. I can re-open the file with the blank symbol but because it is blank this doesn't help me.

       

      Dragging and dropping a PNG file straight onto the project crashes Flash straightaway and prompts me to send an error message to Adobe.

       

      Computer Specs:

       

      OS: Windows 7 Professional 64-bit (6.1, Build 7600)

      BIOS: Phoenix - AwardBIOS v6.00PG

      Processor: Intel Core 2 CPU 6700 @ 2.66GHz (2CPUs), ~2.7GHz

      Memory: 6144MB RAM

      Graphics Card: NVIDIA GeForce GTX 460

      Direct X Version: Direct X 11

       

      Any and all help is greatly appreciated.

       

      Here is the crash data.

       

      Crash Data

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport version="1.1" crVersion="2.5.0.01052007" applicationName="Adobe Flash CS4" applicationVersion="10.0.2" build="10.0.2.566">

      <time year="2014" month="2" day="10" hour="12" minute="47" second="59"/>

      <user guid="ff613cfb-0495-46bd-94c3-773ca73e2516"/>

      <system platform="windows" osversion="6.1.7601 SP 1.0" applicationlanguage="English (United States)" userlanguage="en_US" oslanguage="en_US" ram="6142" machine="Intel(R) Core(TM)2 CPU          6700  @ 2.66GHz" model="Intel64 Family 6 Model 15 Stepping 6" cpuCount="2" cpuFreq="2666 MHz" busFreq=""/>

      <crash exception="EXCEPTION_UNKNOWN" instruction="0x7732482b">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x7732482b" symbolname="RtlUlonglongByteSwap"/>

      <stackStatement index="1" address="0x75856d91" symbolname="GetThreadDesktop"/>

      <stackStatement index="2" address="0x758577c4" symbolname="CharPrevW"/>

      <stackStatement index="3" address="0x7585788a" symbolname="DispatchMessageW"/>

      <stackStatement index="4" address="0x592982cf" symbolname="unknown"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="EAX" value="0x0018fd84"/>

      <register name="EBX" value="0x0018fe04"/>

      <register name="ECX" value="0x00000000"/>

      <register name="EDX" value="0x01939368"/>

      <register name="ESI" value="0x00000000"/>

      <register name="EDI" value="0x019107d0"/>

      <register name="ESP" value="0x0018fec0"/>

      <register name="EBP" value="0x00000000"/>

      <register name="EIP" value="0x592982cf"/>

      <register name="EFL" value="0x00000246"/>

      </registerSet>

      <binaryImageSet>

      <binaryImage start="0x00400000" end="0x01894000" type="__TEXT" path="C:&#92;Program Files (x86)&#92;Adobe&#92;Adobe Flash CS4&#92;Flash.exe"/>

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