Unfortunately I created a fantastic video that will play fine on a computer but not on mobile phones.
I have created about 5 other videos none have had this same problem. The video is on youtube, when I go into video manager it says
under Syndication - this video should not be made available on mobile phones, none of my other videos have had this problem. I am also not able to click on it to change in youtube under syndication to everywhere.
This leads me to think it is the way the video was created in elements.
please help. this is the video www.youtube.com/watch?v=FAqVrtv8Nno
It's more likely a setting on YouTube that is restricting its use to non-mobile devices.
But if you'd like you can try recreating the video using Publish & Share/Computer/AVCHD with the YouTube HD preset, then uploading this file to YouTube through your browser so we can control every step of the process.
Thanks I tried this but didnt' work. I don't know if I uploaded the right file into youtube. Where would the file be, desktop i tired and it had the adobe icon on the video but the file wouldn't convert.
Appreciate your help.
What part didn't work?
Are you saying you weren't able to output an MP4 using Publish & Share?
Or that you did but you couldn't find the file?