1 Reply Latest reply on Feb 10, 2014 11:22 PM by station_two

    Photoshop Cannot Open Recently Saved 1GB File

    AllisonGail Level 1

      I created a file today for a tradeshow display.  The image saved and is approx 1.23GB.

       

      I attempted to reopen the file and received an error message that the file is not compatible with this version of photoshop. 

       

      I'm running a Mac Pro with plenty of RAM etc. 

       

      Any thoughts on how to recover the layered file OR prevent this in the future?

        • 1. Re: Photoshop Cannot Open Recently Saved 1GB File
          Level 5

          You're not saving across a network, are you?

           

           

          This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):

          If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.


          See: 

          http://kb2.adobe.com/cps/406/kb406793.html

            Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
           
               Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work.   It should.

              Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.

            If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.

          When problems arise, a lot of valuable work can be lost.