3 Replies Latest reply on Feb 10, 2014 6:16 PM by gener7

activation repair

PeggyPhotoshop Feb 10, 2014 4:44 PM

What is an activation repair?? I have an old version of Photoshop that I have been using for scientific figures for about 10 years. It worked yesterday. I cannot get access to it today. I got a message that I had to "re-activate" the program. I tried online, tried on the phone (no longer works), tried to get online help (the person who responded asked how I was doing, then said "my bad", then cut me off). The message I have now states I need activation repair 10:12157. Please - how can I get help so that I can get back to work. I will not be forced into buying another version of Photoshop. What I have worked just fine until this morning.

1. Re: activation repair

gener7 Feb 10, 2014 4:52 PM (in response to PeggyPhotoshop)

If your version of Photoshop is v 8 Windows or v 9 Windows/Mac, the activation servers have been closed.

Download the non-activattion version and use the serial number provided with it.

https://www.adobe.com/cfusion/entitlement/index.cfm?pid=4485850&e=cs2_downloads
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2. Re: activation repair

PeggyPhotoshop Feb 10, 2014 6:10 PM (in response to gener7)

I have WindowsXP. This fix didn't work - the numbers provided were 4 digits longer than the space I was given to type them. I tried using the first group, then the last group. Neither worked.
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3. Re: activation repair

gener7 Feb 10, 2014 6:16 PM (in response to PeggyPhotoshop)

You have to download the installer file with the provided serial number. You can't use your old installer/serial number.

Are you using anything other than CS or CS2, I didn't get the exact version number.
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