1 Reply Latest reply on Feb 11, 2014 6:22 PM by mytaxsite.co.uk

    Photoshop Elements 9 - Activation limit reached, but other computer burnt up


      My last laptop burst into flames, and therefore I cannot "deactivate" that license. I installed Adobe on my new computer, but it just gives me the message that I have to deactivate another license.  The computer that burnt up was the only license I ever activated.  I still have the original disks, but I cannot use the program that I bought and paid for.  Certainly there must be some way to notify Adobe that the other computer can never run the program again, and get access to my program.  I cannot be the only person who ever had a computer stop working without first being able to deactivate a license.