2 Replies Latest reply: Mar 17, 2014 11:34 AM by butchl RSS

    Hot to fix Lightroom 5.3 appcrash, Win 7

    butchl Community Member

      In any catalog, when I try to use the publish service, Lightroom 5.3 crashes.

       

      I have the Impact WSPP Publish service

       

      Here is the crash info:

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    lightroom.exe

        Application Version:    5.3.0.10

        Application Timestamp:    529d013a

        Fault Module Name:    MSVCR100.dll

        Fault Module Version:    10.0.40219.1

        Fault Module Timestamp:    4d5f034a

        Exception Code:    c0000005

        Exception Offset:    000000000003c010

        OS Version:    6.1.7601.2.1.0.768.3

        Locale ID:    1033

        Additional Information 1:    5337

        Additional Information 2:    533752db21898d3aa347165643263e53

        Additional Information 3:    5260

        Additional Information 4:    526019dc77667c339c3e5ac59c3b0614

       

      I tried replacing the ui.dll as suggested in another discussion, crashes the same however the crash info is different:

       

      After ui.dll change

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    lightroom.exe

        Application Version:    5.3.0.10

        Application Timestamp:    529d013a

        Fault Module Name:    MSVCR100.dll

        Fault Module Version:    10.0.40219.1

        Fault Module Timestamp:    4d5f034a

        Exception Code:    c0000005

        Exception Offset:    000000000003c010

        OS Version:    6.1.7601.2.1.0.768.3

        Locale ID:    1033

        Additional Information 1:    d4ea

        Additional Information 2:    d4ea018e3d26a1cff01e2143ee5d52c1

        Additional Information 3:    12ce

        Additional Information 4:    12cece7379a425cd492136184595557d

       

      After Change ui.dll back

       

        Fault Module Timestamp:    4d5f034a

        Exception Code:    c0000005

        Exception Offset:    000000000003c010

        OS Version:    6.1.7601.2.1.0.768.3

        Locale ID:    1033

        Additional Information 1:    f876

        Additional Information 2:    f876a79157484eebfe79bf8c93847718

        Additional Information 3:    c628

        Additional Information 4:    c628a9362ebb08916badd48d9836af36

       

      Is anyone else experiencing this?

        • 1. Re: Hot to fix Lightroom 5.3 appcrash, Win 7
          ScottVinnicombe

          I don't have the error details, but eversince I installed WSPP, I have been having crash problems.
          Mailny when publishing to my site.I notice the RAM usage is upto about 2.5 Gb (have 12gb on board)

          Where was this thread ? I tried replacing the ui.dll as suggested in another discussion, crashes the same however the crash info is different:

           

          Cheers

          Scott

          • 2. Re: Hot to fix Lightroom 5.3 appcrash, Win 7
            butchl Community Member

            I originally had this problem on my laptop, thought i fixed by reloading lightroom, but it came back.

            Last week it started on my workstation, updated my site a couple of times, then it began crashing mid-way, like after you hear the quick pings or ding sounds, but once it got to where the top bar was about halfway and the second bar was about three quarters, it hung and eventually the windows box came up and said Lightroom has to close.

            now when I try to just refresh one photo to get the other files to update, it carshes immediately.