3 Replies Latest reply: Feb 12, 2014 2:40 PM by brogers_1 RSS

    setup has detected you already have a more functional product installed....

    Really?Adobe

      Ok, have adobe standard XI. end user needs Pro to redact sections of pdf's.

       

      paid 199.00 for digital upgrade from standard to pro. download...execute...

       

      error on starting setup. setup has detected you already have a more functional product installed....installation will now terminate.    

       

      I have 2 choices. the Go to hell adobe your product dont work, and process a refund.

       

      or

       

      try to get phone technical support.

       

      Honestly why does adobe make it so difficult to work with them. My company needs digital signatures and i'd never use adobe. Adobe support is the worst in the IT industry imo and apparently their software developers cant determine that Pro is and UPGRADE from standard.

       

      if anyone understands a work around i'd be interested in hearing but i can't say i've ever had an efficient experience with adobe and i wish i could find an alternative for adobe acrobat pro.