1 Reply Latest reply on Feb 12, 2014 11:01 AM by John_Picton

    how do I open trial PS?  I get  "Adobe Reader could not open Photoshop_13_LS16.7z because it is eith

    gnick gnack

      How do I open trial PS?  I get  "Adobe reader could not open Photoshop_13_LS16.7z because it is either not a supported file or because the file has been damaged..."  What am i doing wrong?

        • 1. Re: how do I open trial PS?  I get  "Adobe Reader could not open Photoshop_13_LS16.7z because it is eith
          John_Picton Level 3

          the .7z extension is a compression format. If your system is trying to open it with Acrobat then somewhere along the line you system has tried to associate the .7z files with acrobat.

           

          You will need to download software to un-compress the .7z file. you can get a trial version of winzip for example or perhaps winrar - both of which will read that format. (do a Google search for either of these).

           

          During the installation of either of these you will get the opportunity to associate files with the correct program (including .7z).

           

          Once you have done that you should be fine.

           

          Cheers

           

          John