• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Cannot install Flash player

Guest
Feb 12, 2014 Feb 12, 2014

Copy link to clipboard

Copied

I am on a MacBook air with Mac OS X 10.8.5 and Safari 10.6. Everytime I try to install Flashplayer it stops at the 50% mark and gives me a general installation failure message. I have tried about 20 times for 2 hours now. I have followed the instructions Mike gave to the 'install error' message below. when I got to the window that asked where I wanted to install it, on my HD, it said I could not install it there as I needed 10.6 or higher. BUT I HAVE 10.8.5, so why is it giving me that message. Help me.

Views

3.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 12, 2014 Feb 12, 2014

Copy link to clipboard

Copied

Your troubles aren't coming from Flash Player.

You're missing a file that was made visible by the 10.8.5 update. Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.

Download this file: "Secrets" pereference pane by right clicking and choosing "Download Linked File As". It'll allow you to see "hidden" files.

1.jpg

And this one: mach_kernel.zip

It's the one that's causing your problems... rather it not being on your system is causing them.

8.jpg

Install Secrets, and open your System Preferences.

2.jpg

Open the Secrets Preference Pane, and check "Show hidden files"

3.jpg

You'll need to press the "Quit this" button,

4.jpg

and restart Finder, by right clicking the Dock icon.

5.jpg

Then, place the mach_kernel.zip file in the Mac HD directory,

6.jpg

and unzip it. You should see a "faded" mach_kernel file appear.

7.jpg

Trash the zip file.

Reopen your System Preferences and uncheck "Show Hidden files".

Instead of quitting Finder and relaunching it, reboot your Mac.

Your Flash Player installer won't quit anymore.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 13, 2014 Feb 13, 2014

Copy link to clipboard

Copied

I did all this and it still quit installing at 50%.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 13, 2014 Feb 13, 2014

Copy link to clipboard

Copied

When I try to put the Œmach_kernal in the HD, I get this message:

The item ³mach_kernel² can¹t be moved because ³Sharina¹s MacBook Air² can¹t

be modified.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 13, 2014 Feb 13, 2014

Copy link to clipboard

Copied

Is there already a mach_kernel file in the Mac HD directory?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 13, 2014 Feb 13, 2014

Copy link to clipboard

Copied

I do not know, how to I access the Directory to find it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 14, 2014 Feb 14, 2014

Copy link to clipboard

Copied

1. Double click the Mac HD icon on your desktop.

2. Right click th Finder Dock Icon and choose New Finder window. or

3. From the Finder menu, click File>New Finder Window.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 14, 2014 Feb 14, 2014

Copy link to clipboard

Copied

So, NO...mach_kernel file is not there.

Is there already a mach_kernel file in the Mac HD directory?

Love & Aloha

Sharina

808-250-4049

Skype: sharinadevi

Have a wonderful day

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 14, 2014 Feb 14, 2014

Copy link to clipboard

Copied

There's supposed to be one.

So... here's what to do.

Right click the Mac HD (Sharina's Macbook Air) and "Get Info"

1.jpg

Change ALL permissions to "Read & Write" and click "Apply to Enclosed Items"

2.jpg

It'll take a while to apply to the whole HD, but THEN... follow the steps above to put the replacement mach_kernel file in the Mac HD (Sharina's Macbook Air) directory.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 14, 2014 Feb 14, 2014

Copy link to clipboard

Copied

OK I got the Flash Player Download now. Thank you so much for your

consistent help.

At first I did what you said but when I tried to move mach_kernel into the

the HD I got this messages again as before.

The item ³mach_kernel² can¹t be moved because ³Sharina¹s MacBook Air² can¹t

be modified.

Then I tried moving it to the Macintosh HD icon on my desktop and it went

in. It shows up in my HD Directory as .ds something. Anyhow I went to

download Flash Player again and it downloaded all the way.

Love & Aloha

Sharina

808-250-4049

Skype: sharinadevi

Have a wonderful day

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 01, 2014 Aug 01, 2014

Copy link to clipboard

Copied

Hi Mike,

I have been having a lot of trouble installing Flash Player with Mac 10.8.5. The last chance is that it may be the missing kernel file. I've tried to download these two files but there are not available anymore.

Would you be so kind to post them again?

Thanks a lot,

Rafel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 01, 2014 Aug 01, 2014

Copy link to clipboard

Copied

Sorry, Mike is no longer participating in this forum.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 05, 2014 Aug 05, 2014

Copy link to clipboard

Copied

Hi Rafel,


Here are some other instructions for the mach_kernel file that may be of help: Why is the Flash Player installer crashing on OS X 10.8.5?


--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 19, 2014 Aug 19, 2014

Copy link to clipboard

Copied

Hi Maria,

I was some days on holidays. I came back and tried with the mach kernel and it works!! Thanks so much!!!!!!!

Best,

Rafel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 19, 2014 Aug 19, 2014

Copy link to clipboard

Copied

LATEST

Hi Rafel,

Hope you're holidays went well.  Thank you for following up and posting that the solution worked for you.

Have a great day!

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines