30 Replies Latest reply on Sep 30, 2016 5:47 AM by sanyamt

    What causes damaged InDesign Files (Error code: 5)?

    Evan--- Level 1

      In the past month our designers have had two indesign files go corrupt. Indesign doesn't give any errors while saving the document, but the next time the file is opened the error message 'Cannot open "FileName.indd". The file "FileName.indd" is damaged and cannot be recovered (Error code: 5).'

       

      We don't need to recover these particular files but I would like to know how to prevent it!

       

      Here's our enviornment:

      • 27" iMac late 2013
      • OS X Mavericks 10.9.1
      • InDesign CC - 9.1
      • File server is Windows 2008 R2 - files are opened and edited directly on the server through OS X's "connect to server" SMB share.
      • Damaged documents have not been massive - both under 10MB.

       

      Are damaged files a frequent problem that you have experienced? Or do we just have really bad luck?