2 Replies Latest reply on Feb 13, 2014 11:58 AM by A.T. Romano

    Adobe Premire Elements 10 corrupted - HELP!!

    deanrich2003@yahoo.com

      When attempting to start my Adobe Premiere Elements 10, I get the following error: “C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe\Adobe Premiere Elements 10.lnk is not a valid Win32 application”.  I found the premiere elements folder in my Program Files and it shows 0 bytes, but has what seems to be all the folders, extensions, applications, etc but they all have 0 bytes.  The Premiere Elements 10 application and Photoshop Elements 10 (it works fine) were on my computer when delivered from HP and I did not get a backup nor a serial number.  Can this be corrected without having to perform a system restore? 

        • 1. Re: Adobe Premire Elements 10 corrupted - HELP!!
          John T Smith Adobe Community Professional & MVP

          I think you need to contact HP and ask for a way to reinstall your software

          • 2. Re: Adobe Premire Elements 10 corrupted - HELP!!
            A.T. Romano Level 7

            deanrich

             

            If at the end of

            Local Disk C

            Program Files

            Adobe

            Adobe Premiere Elements 10

            you have 0 bytes

             

            Then time for a complete uninstall/ccleaner run through/reinstall. But, what is the history on all this...have you been using the program successfully until this time and suddenly this major issue? When did you get the HP computer with pre-installed programs? Can you associate any catastrophic computer happening with this present situation?

             

            If you do not have a backup nor serial number, System Restore sounds like something to try. Whether it will work is another story.

             

            Did you register your Premiere Elements 10 with Adobe? If so, go to the Adobe web site http://www.adobe.com, sign in with your Adobe ID and password, and look to the top right of the home page to where it says My Adobe. Click on that and go to My Products and see if you can find your Premiere Elements 10 there with a serial number.

             

            If you can produce a purchased serial number for your Premiere Elements 10, free tryout Premiere Elements 10 installation files can be obtained and your purchased serial number inserted in that tryout.

            http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

             

            But the plan hinges on you having purchased serial number.

             

            You would need to uninstall your problem Premiere Elements 10 and do the ccleaner run through before trying to install the Premiere Elements 10 tryout cited above.

            http://www.piriform.com/ccleaner

             

            Please review. Any questions or clarification needed, please ask.

             

            Thanks.

             

            ATR

             

            Also determine if you can get Premere Elements 10 installation disc from HP.