1 Reply Latest reply on Feb 14, 2014 4:49 AM by Mike M

    Trouble Installing Flash Player

    rreitter

      Flash Player 12 refuses to be installed on my Macbook Pro with OSX 10.8.5 running Safari 6.1.  I keep getting "general installation error" message.  I have the previous version of Flash Player, 11.9.900, but I can't view videos or listen to sound with it, because the message is "you don't have the latest Flash Player."

        • 1. Re: Trouble Installing Flash Player
          Mike M Level 6

          Your troubles aren't coming from Flash Player.

          You're missing a file that was made visible by the 10.8.5 update. Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.

           

          Download this file: "Secrets" pereference pane

          Right click it and "Download Linked File As" to save it. You're going to need it to reveal hidden files on your Mac.

          1.jpg

          And this one: mach_kernel.zip

          Save it the same way. This is the missing file that's causing your troubles.

          8.jpg

          Install Secrets, and open your System Preferences.

          2.jpg

          Open the Secrets Preference Pane, and check "Show hidden files"

          3.jpg

          You'll need to press the "Quit this" button,

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          and restart Finder, by right clicking the Dock icon.

          5.jpg

          Then, place the mach_kernel.zip file in the Mac HD directory,

          6.jpg

          and unzip it. You should see a "faded" mach_kernel file appear.

          7.jpg

          Trash the zip file.

          Reopen your System Preferences and uncheck "Show Hidden files".

          Instead of quitting Finder and relaunching it, reboot your Mac.

          Your Flash Player installer won't quit anymore.