2 Replies Latest reply on Feb 14, 2014 1:30 PM by the_wine_snob

    Unable to download Photoshop CC. [was:help]


      I just purchased photoshop cc and it it will not let me download it, the webapage will not open

        • 1. Re: help
          Curt Y Level 7

          Are you using Adobe AAM?

          • 2. Re: help
            the_wine_snob Level 9

            Along with the answer to Curt's question, I have a few more, please:


            1. Which browser are you using?
            2. Can you try with another browser?
            3. Are your firewall and security settings on High? If so, turn OFF firewalls, and reduce security, just for this download.
            4. Exactly which URL are you trying to download from?
            5. Do you get any error, or warning messages?


            Good luck,