3 Replies Latest reply on Apr 2, 2014 7:58 AM by egbeg
      • 1. Re: Can you retrieve a lost link to online form?
        Eman Fu Adobe Employee

        Does the respondent still have the window with the retrieved form? If the retrieved form is still on the browser window, he can save the form again. Right after that, he will see a message at the bottom right corner of the form saying "Progress saved successfully. Re-send email with link". By clicking Re-send email with link, he will be able to have the link email sent again.

         

        If he doesn't have the retrieved form on a browser window, unfortunately, there is no way for us to identify which data belongs to him, since all form data are saved anonymously. The data link contains a randomly generated key and it serves as a receipt for the respondent's data. Without the link, we have no way to locate the data.

         

        Thanks,

         

        Eman Fu

        Senior Computer Scientist

        Adobe Systems Incorporated

        • 2. Re: Can you retrieve a lost link to online form?
          Eman Fu Adobe Employee

          If the respondent doesn't have the retrieved form on a browser window, there is still a small chance to locate his data if he has the following information:

           

          1. Around what time he saved his form

          2. The email address he specified to have the data link sent to

          3. Any field value he saved that can identify his data

           

          Please let me know if he does have those information.

          • 3. Re: Can you retrieve a lost link to online form?
            egbeg

            I have this exact same problem.  Should I email you the information directly?

             

            Thank you.