2 Replies Latest reply on Feb 15, 2014 10:58 AM by laworthy1

    my computer crashed

    laworthy1

      I had photoshop on my dead computer and want to put it on my new one, do I need to purchase a license?

        • 1. Re: my computer crashed
          the_wine_snob Level 9

          Welcome to the forum.

           

          For issues with Activation, I would contact Adobe Customer Support (not Technical Support), and explain what has happened. They have the power to reset aspects, such as Activations and installs allowed.

           

          Now, if you ONLY had your Adobe product (assume Ps) installed and Activated on one computer, will only count as one, and the Adobe EULA allows two installations with Activation on two. However, I would still contact Adobe Customer Support, even if this would only be the second installation and Activation, as another crash could happen.

           

          Good luck,

           

          Hunt

          • 2. Re: my computer crashed
            laworthy1 Level 1

            Thank you

             

            Sent from my iPad