Welcome to the forum.
- Exactly what is the file that you downloaded, to install? That should not be a .DLL file.
- Where did you download the installer file from?
Good luck, and please let us know more.
Thank you for replying, I appreciate that this issue has done the rounds. The files I originally downloaded were the two dll files as per the link from the discusison on the forum. The PC is less than one month old and I have had a complete OS re-installation yesterday.
Every time I install PE 11 and try to open it the display goes blank, the fan starts and then the display reappears with a message telling me that the display driver has been restored. One side effect of this is that the webcam then ceases to function. The Dell support technician told me yesterday that PE 11 should be running on the integrated graphics and not the AMD Radeon card. I have an all in one desktop, which is great for use with Lightroom and PSE 11 but sadly not PE 11
Thanks for any light you can shed on this.
>Dell support technician told me yesterday that PE 11 should be running on the integrated graphics and not the AMD Radeon card
That is EXACTLY BACKWARDS !!!
Dual video problems (some for Premiere Pro, but the idea is the same)
-link to why http://forums.adobe.com/message/4685328