7 Replies Latest reply on Apr 14, 2014 9:21 AM by David Durkee

    How does anyone get adobe to respond? - Adobe edge animate 3.0 crashes on launch!!

    Jontykilpatrick

      Here's the details again adobe. PLEASE help!

      Process:         Adobe Edge Animate [617]

      Path:            /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/MacOS/Adobe Edge Animate

      Identifier:      com.adobe.Adobe Edge Animate.application

      Version:         3.0.0 (3.0.0.0)

      Code Type:       X86 (Native)

      Parent Process:  launchd [168]

      Responsible:     Adobe Edge Animate [617]

      User ID:         501

       

       

      Date/Time:       2014-02-16 15:07:39.085 +0000

      OS Version:      Mac OS X 10.9.1 (13B3116)

      Report Version:  11

      Anonymous UUID:  3893AC7F-6C66-4D89-122F-70D8BC77B3B9

       

       

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_CRASH (SIGABRT)

      Exception Codes: 0x0000000000000000, 0x0000000000000000

       

       

      Application Specific Information:

      terminating with uncaught exception of type dvacore::filesupport::file_exception: $$$/dvacore/filesupport/error=Error with file: '@0'.

      abort() called

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_kernel.dylib                  0x91891952 __pthread_kill + 10

      1   libsystem_pthread.dylib                 0x90c00167 pthread_kill + 101

      2   libsystem_c.dylib                       0x927be340 abort + 155

      3   libc++abi.dylib                         0x9b2d4869 abort_message + 169

      4   libc++abi.dylib                         0x9b2f557b default_terminate_handler() + 264

      5   libc++abi.dylib                         0x9b2f2dd0 std::__terminate(void (*)()) + 14

      6   libc++abi.dylib                         0x9b2f27eb __cxa_throw + 116

      7   com.adobe.dvacore.framework             0x00446c3b dvacore::utility::ThrowIfCopyError(long, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 331

      8   com.adobe.dvacore.framework             0x00446a22 dvacore::utility::FileUtils::Copy(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 290

      9   com.adobe.Adobe Edge Animate.application          0x00023563 helium::FolderCopy(dvacore::filesupport::Dir, dvacore::filesupport::Dir) + 723

      10  com.adobe.Adobe Edge Animate.application          0x0000c8b2 helium::App::MigratePrefs() + 1058

      11  com.adobe.Adobe Edge Animate.application          0x0000bcc9 helium::App::PreInitialize(exo::app::AppInitArgs&, boost::program_options::variables_map&) + 425

      12  com.adobe.Adobe Edge Animate.application          0x00044994 main + 388

      13  com.adobe.Adobe Edge Animate.application          0x000029a5 start + 53

       

       

      Thread 1:

      0   libsystem_kernel.dylib                  0x91892046 __workq_kernreturn + 10

      1   libsystem_pthread.dylib                 0x90c00dcf _pthread_wqthread + 372

      2   libsystem_pthread.dylib                 0x90c04cce start_wqthread + 30

       

       

      Thread 2:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib                  0x91892992 kevent64 + 10

      1   libdispatch.dylib                       0x9a4238bd _dispatch_mgr_invoke + 238

      2   libdispatch.dylib                       0x9a423556 _dispatch_mgr_thread + 52

       

       

      Thread 3:

      0   libsystem_kernel.dylib                  0x91892046 __workq_kernreturn + 10

      1   libsystem_pthread.dylib                 0x90c00dcf _pthread_wqthread + 372

      2   libsystem_pthread.dylib                 0x90c04cce start_wqthread + 30

       

       

      Thread 0 crashed with X86 Thread State (32-bit):

        eax: 0x00000000  ebx: 0xa0652c0c  ecx: 0xbffff02c  edx: 0x91891952

        edi: 0xa03fd1a8  esi: 0x00000006  ebp: 0xbffff048  esp: 0xbffff02c

         ss: 0x00000023  efl: 0x00000206  eip: 0x91891952   cs: 0x0000000b

         ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

        cr2: 0x004907c0

       

      Logical CPU:     0

      Error Code:      0x00080148

      Trap Number:     132

       

       

       

       

      Binary Images:

          0x1000 -    0xa7ffb +com.adobe.Adobe Edge Animate.application (3.0.0 - 3.0.0.0) <30997E47-777E-3951-B7CD-756E5CC5DAD5> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/MacOS/Adobe Edge Animate

        0x17d000 -   0x1ccfef +com.adobe.headlights.LogSessionFramework (2.1.2.1785) <7B2DC92D-14B9-39B7-9982-EE295F0E82EF> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

        0x200000 -   0x202fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <940AF5C8-23AA-3311-A69F-6FC43C80F05B> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporte r

        0x209000 -   0x20dfff +com.adobe.boost_date_time.framework (3.0.0 - 3.0.0.0) <CC705430-5F60-35BC-A1A8-7D3A83D1CD4F> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time

        0x221000 -   0x22eff3 +com.adobe.boost_threads.framework (3.0.0 - 3.0.0.0) <15F4484D-FDF8-3767-B2C1-075014177DD3> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads

        0x250000 -   0x25affb +com.adobe.boost_signals.framework (3.0.0 - 3.0.0.0) <76C26160-4DDC-3082-9902-5DD388C4ACE8> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals

        0x271000 -   0x273ff7 +com.adobe.boost_system.framework (3.0.0 - 3.0.0.0) <0F0A902D-EA49-3CF2-953A-C7F0EE6A1E6A> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system

        0x27b000 -   0x4beff3 +com.adobe.dvacore.framework (3.0.0 - 3.0.0.0) <6ABAA81C-82C6-3AA3-9749-63758BE6F030> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore

        0x6c5000 -   0xb0bff7 +com.adobe.dvaui.framework (3.0.0 - 3.0.0.0) <3783C677-AF28-3901-9FB9-B75DDA14173E> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui

      0x1070000 -  0x1119ff7 +com.adobe.dvaworkspace.framework (3.0.0 - 3.0.0.0) <FA1B7381-16DA-3B70-AE95-6622F9A9D94A> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace

      0x120a000 -  0x12c6ff3 +com.adobe.exo.framework (3.0.0 - 3.0.0.0) <329F8C8E-C931-348B-853A-893BDE9A3E28> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/exo.framework/Versions/A/exo

      0x1406000 -  0x14bdffb +com.adobe.dvaeve.framework (3.0.0 - 3.0.0.0) <DB565AE5-F1E9-3D78-A05E-25ABC71C6AF7> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve

      0x1618000 -  0x1921ffb +com.adobe.dvaadameve.framework (3.0.0 - 3.0.0.0) <FC8B81CA-85C2-383A-8EF6-1A2267030CC8> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve

      0x1f76000 -  0x1f88ffb +com.adobe.boost_filesystem.framework (3.0.0 - 3.0.0.0) <D30AA740-44F2-311A-A71A-F4367CE58F4E> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem

      0x1fa5000 -  0x2038ff7 +com.adobe.boost_regex.framework (3.0.0 - 3.0.0.0) <867B9677-4E8D-31B9-8B11-A1CD3736B7B6> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex

      0x20c8000 -  0x2115fff +com.adobe.AgKernel.framework (3.0.0 - 3.0.0.0) <7A5AFD87-8439-33E9-81BE-D30988B03667> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel

      0x2145000 -  0x2239ff3 +com.adobe.dvalua.framework (3.0.0 - 3.0.0.0) <B84C1A94-4E5C-3912-A30A-19A449688D85> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvalua.framework/Versions/A/dvalua

      0x2394000 -  0x23b7ffb +com.adobe.bezierlua.framework (3.0.0 - 3.0.0.0) <FE95B81B-C4C6-3515-9336-4C1F4245E50F> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/bezierlua.framework/Versions/A/bezierlua

      0x23d4000 -  0x23dbff3 +com.adobe.dvaundo.framework (3.0.0 - 3.0.0.0) <AF864897-DFE3-34EA-A64D-165DEC7548BA> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaundo.framework/Versions/A/dvaundo

      0x23ea000 -  0x252efff +com.adobe.scintilla.framework (3.0.0 - 3.0.0.0) <85FD731B-93F1-3F4C-AF0F-4FED28E1200B> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/scintilla.framework/Versions/A/scintilla

      0x25ad000 -  0x269fff7 +com.adobe.amtlib (7.0.0.247 - 7.0.0.247) <40EB4ADC-F7EF-344B-A75B-B50DB61EDF3C> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib

      0x26b1000 -  0x26f9fff +com.adobe.dvawebview.framework (3.0.0 - 3.0.0.0) <4DF4F3F2-E40C-3AC3-AC29-6892BCD5E4EF> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvawebview.framework/Versions/A/dvawebview

      0x279b000 -  0x279dffe +com.adobe.lua_zip.framework (3.0.0 - 3.0.0.0) <39554708-8657-3087-88EB-35E6B3CFA24B> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/lua_zip.framework/Versions/A/lua_zip

      0x27a4000 -  0x27b3ff3 +com.adobe.lua_zlib.framework (3.0.0 - 3.0.0.0) <4B80467D-9FF4-386F-8E20-4EAF5F7DD782> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/lua_zlib.framework/Versions/A/lua_zlib

      0x27bc000 -  0x27d2fff +com.adobe.libzip.framework (3.0.0 - 3.0.0.0) <9C1D69CE-DE94-31A9-B204-9ED3B1E98D11> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/libzip.framework/Versions/A/libzip

      0x27e5000 -  0x27f4ffb +com.adobe.dvatexteditor.framework (3.0.0 - 3.0.0.0) <2F8C4BEB-E63C-30AF-9B30-D2D3F8B5ECD9> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvatexteditor.framework/Versions/A/dvatexteditor

      0x2819000 -  0x5923ffb +libcef.dylib (31130.5.84) <75133BA3-A4DB-3D34-9C59-974A9EAF59D6> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvawebview.framework/Versions/A/cef/Chromium Embedded Framework.framework/Libraries/libcef.dylib

      0x8fe1e000 - 0x8fe50417  dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld

      0x90008000 - 0x90061ffa  libTIFF.dylib (1038) <4204CF01-2B19-3846-ADA4-2E3F3BCAD117> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

      0x90062000 - 0x900cdff9  com.apple.Heimdal (4.0 - 2.0) <0DC5A0C2-D664-3B18-B4FD-DD027D62DE8A> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

      0x900e2000 - 0x90133ff1  libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib

      0x9013f000 - 0x901a0ff7  com.apple.Symbolication (1.4 - 129) <E5948C08-6ADF-3D86-9134-6AE49CF1DA0F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication

      0x901a1000 - 0x901deff7  libauto.dylib (185.5) <CD008E66-4A0C-35F5-8D72-80D76A716A03> /usr/lib/libauto.dylib

      0x901df000 - 0x9045bff7  com.apple.QuickTime (7.7.3 - 2826.0.1) <9DB76746-DCFA-371D-A1D5-E41C17202684> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

      0x9045c000 - 0x90746fd2  com.apple.vImage (7.0 - 7.0) <D94F266B-B1E3-3734-8C6C-CB4EF655F411> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage

      0x90747000 - 0x9074ffff  libcopyfile.dylib (103) <3442BBA3-ABB7-3A7D-9F8A-DB55A3CA2151> /usr/lib/system/libcopyfile.dylib

      0x90750000 - 0x907a1ffb  com.apple.CoreMedia (1.0 - 1273.35) <6BEDE306-DCAA-3D1E-AED4-6FC2A8CEF1C7> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

      0x907c8000 - 0x907d3fff  com.apple.CrashReporterSupport (10.9 - 538) <16850C12-BBC7-3F02-AA33-A0BFE5FAD6FE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support

      0x907d4000 - 0x907dcffe  libGFXShared.dylib (9.3.1) <1EF75B97-012E-3730-8017-5E832946B83D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

      0x907dd000 - 0x907ddffd  libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib

      0x907de000 - 0x907eaffc  libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib

      0x907eb000 - 0x9081bff7  com.apple.CoreServicesInternal (184.8 - 184.8) <2AA649CA-CBEC-31D4-9A57-BB3471D04157> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal

      0x9081e000 - 0x90887fff  com.apple.datadetectorscore (5.0 - 354.0) <CEE08580-8FFC-3241-9E7D-851908179FB2> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e

      0x90888000 - 0x90890fff  liblaunch.dylib (842.1.4) <3E946C2F-76B5-3980-BC07-30D78BBD3279> /usr/lib/system/liblaunch.dylib

      0x90891000 - 0x90afeff6  com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security

      0x90b0b000 - 0x90b27fff  libCRFSuite.dylib (34) <FFF76EBA-DF35-3A5F-857F-3F4B1C9F4C77> /usr/lib/libCRFSuite.dylib

      0x90b33000 - 0x90b35fff  libquarantine.dylib (71) <39FC7A3E-9508-3C82-9945-4E4229742FEC> /usr/lib/system/libquarantine.dylib

      0x90b36000 - 0x90b86ff7  libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib

      0x90b87000 - 0x90bfdff3  com.apple.securityfoundation (6.0 - 55122) <25149798-A37E-316F-84AB-93029EAF33D8> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

      0x90bfe000 - 0x90c05ffb  libsystem_pthread.dylib (53.1.4) <AD357A6E-6746-3FB2-B6F5-8101E9DE7671> /usr/lib/system/libsystem_pthread.dylib

      0x90c06000 - 0x90c7bff1  com.apple.ApplicationServices.ATS (360 - 363.1) <6947C85B-3CAB-3FD1-86FD-B14FE212735C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS

      0x90c7c000 - 0x90d49ff7  com.apple.backup.framework (1.5.1 - 1.5.1) <DDA29C05-3FBA-3E8C-9EB7-97D5871C9257> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

      0x90fc2000 - 0x90ff8fff  com.apple.IconServices (25 - 25.17) <05C87A32-3E0F-3EE7-8CE5-DB6463369FFA> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices

      0x90ff9000 - 0x91000ff7  com.apple.XPCService (2.0 - 1) <34C02E62-62C2-3BA5-95F2-0B5A9AC092F2> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService

      0x910ad000 - 0x910d7ff7  libsandbox.1.dylib (278.10) <DAC89956-5476-32E1-87CB-334731FAA372> /usr/lib/libsandbox.1.dylib

      0x910d8000 - 0x9144dff9  com.apple.HIToolbox (2.1 - 696) <43CB31D6-4C2B-30FA-A374-DB7C5728E7AD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox

      0x91528000 - 0x9152affe  libCVMSPluginSupport.dylib (9.3.1) <771F15D1-AB7E-32ED-98F1-8335EF1F9E5C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib

      0x91532000 - 0x91833ff7  com.apple.CoreServices.CarbonCore (1077.14 - 1077.14) <42E10BD1-995B-3FB4-8A6D-5FD071FB8BD1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore

      0x91866000 - 0x9186aff7  libmacho.dylib (845) <AAB35F2B-B515-37CD-A637-A2E88DFE4080> /usr/lib/system/libmacho.dylib

      0x9186b000 - 0x91879ff7  libz.1.dylib (53) <3D1E738F-D26C-3721-8E16-52473B560A8F> /usr/lib/libz.1.dylib

      0x9187a000 - 0x91897ff4  libsystem_kernel.dylib (2422.75.4) <1FB471BD-92E5-314E-9C2B-154B117C06E8> /usr/lib/system/libsystem_kernel.dylib

      0x91898000 - 0x924b3ff3  com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

      0x924b4000 - 0x924b8ffa  libcache.dylib (62) <F69AA956-EA55-3562-8A8E-C6393662B1D6> /usr/lib/system/libcache.dylib

      0x924b9000 - 0x924b9fff  com.apple.ApplicationServices (48 - 48) <6766DF5C-6A98-3AAF-A222-D99599BB5A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

      0x924ba000 - 0x924d5ff6  libPng.dylib (1038) <97F26689-9706-348E-A07D-5A332B17750A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

      0x924d6000 - 0x92500fff  libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib

      0x925a1000 - 0x925acffb  libcommonCrypto.dylib (60049) <7C884189-8A58-3D10-9164-571DAABB7D58> /usr/lib/system/libcommonCrypto.dylib

      0x925f4000 - 0x92648fff  com.apple.AppleVAFramework (5.0.27 - 5.0.27) <DAA1002F-BEC8-37F3-9DB9-6B84F9A3819D> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

      0x9265d000 - 0x92661ffa  libGIF.dylib (1038) <1108B78D-2B39-3823-8FF8-6A9FDC31AC4E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

      0x92662000 - 0x92676ff9  com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t

      0x92677000 - 0x9269bfff  libJPEG.dylib (1038) <1154DC9B-6E0C-3EED-9C39-E382474B5FC1> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

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      0x982d2000 - 0x9831afff  com.apple.PerformanceAnalysis (1.47 - 47) <48BE84A9-3753-3CDA-A092-2F8CA36C731C> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis

      0x9831b000 - 0x98330ff3  com.apple.AppContainer (3.0 - 1) <84FB395F-0467-3D21-8FB5-4ED7BB9C82E7> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer

      0x98331000 - 0x98338fff  libMatch.1.dylib (19) <3B3680FC-2AC9-37CC-B262-5ACE2CF8939A> /usr/lib/libMatch.1.dylib

      0x98339000 - 0x98466ff9  com.apple.avfoundation (2.0 - 651.12) <46DF19FF-7A29-33CE-9D80-E2CEE163C2C6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

      0x9846a000 - 0x98495ff7  libpcap.A.dylib (42) <66FBEAD3-FE91-3A89-8706-FB95229068AC> /usr/lib/libpcap.A.dylib

      0x98496000 - 0x984a4ff3  com.apple.opengl (9.3.1 - 9.3.1) <8E5EB187-90D0-31BE-BF14-A1D9B402AA0C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

      0x984a5000 - 0x98503ff7  com.apple.CoreUtils (1.9 - 190.4) <8F169D88-9D9A-3D12-8C8F-287CC7F286C7> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils

      0x98504000 - 0x98505fff  libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib

      0x9850a000 - 0x98560ff6  com.apple.ScalableUserInterface (1.0 - 1) <30203384-7230-356E-BF47-76307CD21148> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface

      0x98561000 - 0x98589fff  libsystem_info.dylib (449.1.3) <3FE52670-FFEE-3D04-ADE7-EA69BC00B066> /usr/lib/system/libsystem_info.dylib

      0x985ed000 - 0x9862affb  libGLImage.dylib (9.3.1) <26AB4352-1F99-3170-B5E0-459F561233D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

      0x9862b000 - 0x98781ff0  libBLAS.dylib (1094.5) <5A53FE27-32DE-322C-BAB3-E03B93D37F88> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib

      0x98782000 - 0x9879bfff  libAVFAudio.dylib (32.2) <F1189373-0635-32D5-BB0C-1261959DB675> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAudio.dylib

      0x987a6000 - 0x987a7fff  libremovefile.dylib (33) <E6B6F0CD-1700-31DC-93DB-3D33EC85DA0C> /usr/lib/system/libremovefile.dylib

      0x987a8000 - 0x987b4ff7  com.apple.OpenDirectory (10.9 - 173.1.1) <2AA24814-2DC6-3E28-B71B-186B686F0F19> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

      0x987b5000 - 0x987c5ff5  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8106E9A2-F2A7-392C-B404-E88A20843F0C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

      0x987f6000 - 0x988dcff7  com.apple.coreui (2.1 - 231) <AE791086-2144-30F8-A943-BFF90C6B9D6A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

      0x988dd000 - 0x988deffd  libunc.dylib (28) <74F7C952-F254-3E55-9C00-780DCEF3F410> /usr/lib/system/libunc.dylib

      0x98984000 - 0x98984ffd  com.apple.audio.units.AudioUnit (1.9 - 1.9) <F43CF0ED-A017-35EE-813D-37D08A60A74B> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

      0x99974000 - 0x99974fff  com.apple.Carbon (154 - 157) <33457512-4EA2-373B-BB04-A6A7B6D4E54A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

      0x99975000 - 0x99988fff  com.apple.ImageCapture (9.0 - 9.0) <2128121D-9069-3BF2-BE7D-D6CD7B9C6630> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture

      0x99989000 - 0x99dbdff7  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <557A6F7A-4A24-32B0-A1FD-4B0E27912648> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

      0x9a1eb000 - 0x9a1ebfff  com.apple.Accelerate (1.9 - Accelerate 1.9) <E8443BE8-482C-300A-BEDA-EDB07242A64B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

      0x9a1ec000 - 0x9a253ffc  com.apple.framework.CoreWLAN (4.0 - 400.45.1) <8DADD7D2-AB98-34ED-8D6F-335338502CBE> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

      0x9a254000 - 0x9a259ff6  libcompiler_rt.dylib (35) <B838D63E-59DD-3C07-A17F-F90906F3FB09> /usr/lib/system/libcompiler_rt.dylib

      0x9a25a000 - 0x9a273fff  com.apple.Kerberos (3.0 - 1) <B5231442-5643-3605-8464-8F654A4C5019> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

      0x9a27e000 - 0x9a2bcff7  com.apple.NavigationServices (3.8 - 215) <196E21DC-C420-33B2-AC5C-CC35264C5E58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices

      0x9a2bd000 - 0x9a3f4ff3  com.apple.desktopservices (1.8 - 1.8) <1CA936E2-C5DB-32BF-AFD0-E8FF97A462A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

      0x9a3f5000 - 0x9a3f6fff  libSystem.B.dylib (1197.1.1) <5A9C548E-A852-35B3-B9AB-DF658EF75242> /usr/lib/libSystem.B.dylib

      0x9a420000 - 0x9a438ffd  libdispatch.dylib (339.1.9) <4A985218-0898-3554-8DB1-BCA0B676B9A6> /usr/lib/system/libdispatch.dylib

      0x9a439000 - 0x9a43bfff  com.apple.SecCodeWrapper (3.0 - 1) <29ECC157-F444-31FE-99CC-A9289FF3AC8D> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper

      0x9ad63000 - 0x9ad68ff7  com.apple.print.framework.Print (9.0 - 260) <6875EC0C-7DD0-3660-AFD6-25E407F49E0D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print

      0x9ad69000 - 0x9ae00ff7  com.apple.ink.framework (10.9 - 207) <710EF47E-89F1-317F-AEAB-A42FE0E40B92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink

      0x9b0ad000 - 0x9b159ffb  libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib

      0x9b18d000 - 0x9b192fff  com.apple.MediaAccessibility (1.0 - 43) <F7B5A9CB-2F38-32AF-8B8E-B6CDB31D68C5> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessibility

      0x9b193000 - 0x9b19bfff  libsystem_dnssd.dylib (522.1.11) <AFF243AD-A0AF-3D7B-9E56-7B5BE81FC08C> /usr/lib/system/libsystem_dnssd.dylib

      0x9b19c000 - 0x9b1c3fff  com.apple.CoreVideo (1.8 - 117.2) <4FDBE865-4A94-39B7-B9F4-44055EC988C3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

      0x9b2d4000 - 0x9b2f7ff7  libc++abi.dylib (48) <5367BE5A-D475-3FB4-972D-E1DC999A709A> /usr/lib/libc++abi.dylib

      0x9b410000 - 0x9b441ffa  libsystem_m.dylib (3047.16) <7BF40745-1A2D-3DB2-8D49-3F149851AE15> /usr/lib/system/libsystem_m.dylib

      0x9b442000 - 0x9b51dff7  com.apple.LaunchServices (572.23 - 572.23) <7E52FB5C-9ECF-3CB9-BF18-6652B8D8CDE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

      0x9b51e000 - 0x9b520fff  libsystem_configuration.dylib (596.12) <DE9038BB-0403-3263-885F-D949F8FBAFE7> /usr/lib/system/libsystem_configuration.dylib

      0x9baee000 - 0x9bbdeffb  libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib

      0x9bbdf000 - 0x9bcecfe4  com.apple.MediaControlSender (1.9 - 190.4) <364BDDB2-4280-3BAB-9CC4-697FDC303BCA> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSen der

      0x9c014000 - 0x9c069ff7  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <A20E9FFF-79AE-30CD-8377-AA939EEDCE3F> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

       

       

      External Modification Summary:

        Calls made by other processes targeting this process:

          task_for_pid: 1

          thread_create: 0

          thread_set_state: 0

        Calls made by this process:

          task_for_pid: 0

          thread_create: 0

          thread_set_state: 0

        Calls made by all processes on this machine:

          task_for_pid: 336

          thread_create: 8

          thread_set_state: 0

       

       

      VM Region Summary:

      ReadOnly portion of Libraries: Total=241.4M resident=164.9M(68%) swapped_out_or_unallocated=76.5M(32%)

      Writable regions: Total=52.8M written=1612K(3%) resident=2380K(4%) swapped_out=0K(0%) unallocated=50.5M(96%)

       

      REGION TYPE                      VIRTUAL

      ===========                      =======

      Kernel Alloc Once                     4K

      MALLOC                             41.7M

      MALLOC (admin)                       48K

      Stack                              65.1M

      VM_ALLOCATE                        1236K

      __DATA                             16.4M

      __IMAGE                             528K

      __LINKEDIT                         65.4M

      __OBJC                             2272K

      __PAGEZERO                            4K

      __TEXT                            176.0M

      __UNICODE                           544K

      mapped file                       119.3M

      shared memory                         4K

      ===========                      =======

      TOTAL                             488.5M

        • 1. Re: How does anyone get adobe to respond? - Adobe edge animate 3.0 crashes on launch!!
          meenat3

          Hi,

           

          Could you please let us know the steps to repro the crash or PM your test composition.

           

          Regards,

          Meenakshi

          • 2. Re: How does anyone get adobe to respond? - Adobe edge animate 3.0 crashes on launch!!
            Jontykilpatrick Level 1

            Hi meenat

            I uninstall edge using the installer, then install it again, on launch it crashes

             

            What's a test composition?

             

            Many thanks for your help, very much appreciated

            JK

            • 3. Re: How does anyone get adobe to respond? - Adobe edge animate 3.0 crashes on launch!!
              Devendra Kumar Adobe Employee

              Please try following below suggestions,

               

               

              Repair disk permission,

               

               

              http://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

               

               

              Recreate preferences of Edge

               

               

              http://helpx.adobe.com/edge-animate/kb/restore-preferences-edge-animate.html

               

               

              If this doesn't help then create a new mac admin user account and test the same behaviour in that.

               

               

              http://www.dummies.com/how-to/content/adding-a-new-user-account-in-mac-os-x.html

              1 person found this helpful
              • 4. Re: How does anyone get adobe to respond? - Adobe edge animate 3.0 crashes on launch!!
                Jontykilpatrick Level 1

                Good Morning Meenat. thank you so much for your reply. I really appreciate it. 

                 

                Yes What I do is uninstall Edge using the uninstaller, clicking 'remove prefs' I then log out of CC and log back in so I recognises that Edge is not there. It doesn't. So I go to the Edge download page and click to trial it, then CC installs. I then launch Edge and it crashes.

                 

                Here's this afternoon's report:

                 

                 

                Process:         Adobe Edge Animate [1741]

                Path:            /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/MacOS/Adobe Edge Animate

                Identifier:      com.adobe.Adobe Edge Animate.application

                Version:         3.0.0 (3.0.0.0)

                Code Type:       X86 (Native)

                Parent Process:  launchd [183]

                Responsible:     Adobe Edge Animate [1741]

                User ID:         501

                 

                 

                Date/Time:       2014-02-25 12:05:29.949 +0000

                OS Version:      Mac OS X 10.9.1 (13B3116)

                Report Version:  11

                Anonymous UUID:  3893AC7F-6C66-4D89-122F-70D8BC77B3B9

                 

                 

                 

                 

                Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                 

                 

                Exception Type:  EXC_CRASH (SIGABRT)

                Exception Codes: 0x0000000000000000, 0x0000000000000000

                 

                 

                Application Specific Information:

                terminating with uncaught exception of type dvacore::filesupport::file_exception: $$$/dvacore/filesupport/error=Error with file: '@0'.

                abort() called

                 

                 

                Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                0   libsystem_kernel.dylib                  0x91891952 __pthread_kill + 10

                1   libsystem_pthread.dylib                 0x90c00167 pthread_kill + 101

                2   libsystem_c.dylib                       0x927be340 abort + 155

                3   libc++abi.dylib                         0x9b2d4869 abort_message + 169

                4   libc++abi.dylib                         0x9b2f557b default_terminate_handler() + 264

                5   libc++abi.dylib                         0x9b2f2dd0 std::__terminate(void (*)()) + 14

                6   libc++abi.dylib                         0x9b2f27eb __cxa_throw + 116

                7   com.adobe.dvacore.framework             0x00446c3b dvacore::utility::ThrowIfCopyError(long, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 331

                8   com.adobe.dvacore.framework             0x00446a22 dvacore::utility::FileUtils::Copy(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 290

                9   com.adobe.Adobe Edge Animate.application          0x00023563 helium::FolderCopy(dvacore::filesupport::Dir, dvacore::filesupport::Dir) + 723

                10  com.adobe.Adobe Edge Animate.application          0x0000c8b2 helium::App::MigratePrefs() + 1058

                11  com.adobe.Adobe Edge Animate.application          0x0000bcc9 helium::App::PreInitialize(exo::app::AppInitArgs&, boost::program_options::variables_map&) + 425

                12  com.adobe.Adobe Edge Animate.application          0x00044994 main + 388

                13  com.adobe.Adobe Edge Animate.application          0x000029a5 start + 53

                 

                 

                Thread 1:

                0   libsystem_kernel.dylib                  0x91892046 __workq_kernreturn + 10

                1   libsystem_pthread.dylib                 0x90c00dcf _pthread_wqthread + 372

                2   libsystem_pthread.dylib                 0x90c04cce start_wqthread + 30

                 

                 

                Thread 2:: Dispatch queue: com.apple.libdispatch-manager

                0   libsystem_kernel.dylib                  0x91892992 kevent64 + 10

                1   libdispatch.dylib                       0x9a4238bd _dispatch_mgr_invoke + 238

                2   libdispatch.dylib                       0x9a423556 _dispatch_mgr_thread + 52

                 

                 

                Thread 3:

                0   libsystem_kernel.dylib                  0x91892046 __workq_kernreturn + 10

                1   libsystem_pthread.dylib                 0x90c00dcf _pthread_wqthread + 372

                2   libsystem_pthread.dylib                 0x90c04cce start_wqthread + 30

                 

                 

                Thread 0 crashed with X86 Thread State (32-bit):

                  eax: 0x00000000  ebx: 0xa0652c0c  ecx: 0xbffff02c  edx: 0x91891952

                  edi: 0xa03fd1a8  esi: 0x00000006  ebp: 0xbffff048  esp: 0xbffff02c

                   ss: 0x00000023  efl: 0x00000206  eip: 0x91891952   cs: 0x0000000b

                   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

                  cr2: 0x004907c0

                 

                Logical CPU:     0

                Error Code:      0x00080148

                Trap Number:     132

                 

                 

                 

                 

                Binary Images:

                    0x1000 -    0xa7ffb +com.adobe.Adobe Edge Animate.application (3.0.0 - 3.0.0.0) <30997E47-777E-3951-B7CD-756E5CC5DAD5> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/MacOS/Adobe Edge Animate

                  0x17d000 -   0x1ccfef +com.adobe.headlights.LogSessionFramework (2.1.2.1785) <7B2DC92D-14B9-39B7-9982-EE295F0E82EF> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

                  0x200000 -   0x202fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <940AF5C8-23AA-3311-A69F-6FC43C80F05B> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporte r

                  0x209000 -   0x20dfff +com.adobe.boost_date_time.framework (3.0.0 - 3.0.0.0) <CC705430-5F60-35BC-A1A8-7D3A83D1CD4F> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time

                  0x221000 -   0x22eff3 +com.adobe.boost_threads.framework (3.0.0 - 3.0.0.0) <15F4484D-FDF8-3767-B2C1-075014177DD3> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads

                  0x250000 -   0x25affb +com.adobe.boost_signals.framework (3.0.0 - 3.0.0.0) <76C26160-4DDC-3082-9902-5DD388C4ACE8> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals

                  0x271000 -   0x273ff7 +com.adobe.boost_system.framework (3.0.0 - 3.0.0.0) <0F0A902D-EA49-3CF2-953A-C7F0EE6A1E6A> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system

                  0x27b000 -   0x4beff3 +com.adobe.dvacore.framework (3.0.0 - 3.0.0.0) <6ABAA81C-82C6-3AA3-9749-63758BE6F030> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore

                  0x6c5000 -   0xb0bff7 +com.adobe.dvaui.framework (3.0.0 - 3.0.0.0) <3783C677-AF28-3901-9FB9-B75DDA14173E> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui

                0x1070000 -  0x1119ff7 +com.adobe.dvaworkspace.framework (3.0.0 - 3.0.0.0) <FA1B7381-16DA-3B70-AE95-6622F9A9D94A> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace

                0x120a000 -  0x12c6ff3 +com.adobe.exo.framework (3.0.0 - 3.0.0.0) <329F8C8E-C931-348B-853A-893BDE9A3E28> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/exo.framework/Versions/A/exo

                0x1406000 -  0x14bdffb +com.adobe.dvaeve.framework (3.0.0 - 3.0.0.0) <DB565AE5-F1E9-3D78-A05E-25ABC71C6AF7> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve

                0x1618000 -  0x1921ffb +com.adobe.dvaadameve.framework (3.0.0 - 3.0.0.0) <FC8B81CA-85C2-383A-8EF6-1A2267030CC8> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve

                0x1f76000 -  0x1f88ffb +com.adobe.boost_filesystem.framework (3.0.0 - 3.0.0.0) <D30AA740-44F2-311A-A71A-F4367CE58F4E> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem

                0x1fa5000 -  0x2038ff7 +com.adobe.boost_regex.framework (3.0.0 - 3.0.0.0) <867B9677-4E8D-31B9-8B11-A1CD3736B7B6> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex

                0x20c8000 -  0x2115fff +com.adobe.AgKernel.framework (3.0.0 - 3.0.0.0) <7A5AFD87-8439-33E9-81BE-D30988B03667> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel

                0x2145000 -  0x2239ff3 +com.adobe.dvalua.framework (3.0.0 - 3.0.0.0) <B84C1A94-4E5C-3912-A30A-19A449688D85> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/dvalua.framework/Versions/A/dvalua

                0x2394000 -  0x23b7ffb +com.adobe.bezierlua.framework (3.0.0 - 3.0.0.0) <FE95B81B-C4C6-3515-9336-4C1F4245E50F> /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/Frameworks/bezierlua.framework/Versions/A/bezierlua

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                0x95220000 - 0x9522efff  libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib

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                0x953dc000 - 0x953eefff  libsystem_asl.dylib (217.1.4) <F4B8D4CC-71BC-3C45-8669-91747B456739> /usr/lib/system/libsystem_asl.dylib

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                0x9544a000 - 0x95454ff2  com.apple.AppSandbox (3.0 - 1) <085C3B38-C7D8-3A62-AFC6-CEE27F93DFD1> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox

                0x9546c000 - 0x95490fff  libxpc.dylib (300.1.17) <9115C2E7-FA58-3D25-8676-6360C7CF8E13> /usr/lib/system/libxpc.dylib

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                0x9556b000 - 0x95574fff  libsystem_notify.dylib (121) <C52DC28B-66DF-3F1C-8A2B-4D1F41DEB168> /usr/lib/system/libsystem_notify.dylib

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                0x957be000 - 0x959c0ff7  com.apple.CoreFoundation (6.9 - 855.11) <21BA3E03-EA00-3AC4-8B31-806779114FE8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

                0x959c1000 - 0x959c3ffb  libRadiance.dylib (1038) <B3B8CD5D-74C8-3D73-BC98-21F7B18E77C1> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

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                0x95c9a000 - 0x95cb7ffb  libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib

                0x95cb8000 - 0x95cbafff  com.apple.securityhi (9.0 - 55005) <51765C73-80D1-33E3-9589-3E88380CE007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI

                0x95cbb000 - 0x95cbcffc  com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

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                0x95cc9000 - 0x95ff4ff6  com.apple.Foundation (6.9 - 1056) <B30A8E0D-B36F-37D9-AA80-E4E02D6EE192> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

                0x95ff5000 - 0x962e7ff8  com.apple.CoreImage (9.0.54) <52994AA9-1B03-3720-B02D-6E888D2A23E4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage

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                0x96cf9000 - 0x96e05fff  com.apple.ImageIO.framework (3.3.0 - 1038) <4776FAFD-F80F-3BDE-A396-80D988BE8EC1> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

                0x96e79000 - 0x970214af  libobjc.A.dylib (551.1) <18361D2F-0405-39B0-8354-2D865703118D> /usr/lib/libobjc.A.dylib

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                0x97028000 - 0x970ebff1  com.apple.CoreText (352.0 - 367.15) <8C486246-B12A-39E1-9B35-DE9451FDCF4B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

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                0x97f06000 - 0x97f9eff7  com.apple.Metadata (10.7.0 - 800.12.2) <5E9EA0AC-EE9E-362E-9DAC-9B7D21A53A2A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata

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                0x982a2000 - 0x982b4fff  libbsm.0.dylib (33) <1BE92DB5-0D2F-3BB5-BCC6-8A71EF2A3450> /usr/lib/libbsm.0.dylib

                0x982b5000 - 0x982b9fff  libheimdal-asn1.dylib (323.12) <9EA2A221-301B-3B9A-BBF2-38134145B5A8> /usr/lib/libheimdal-asn1.dylib

                0x982ba000 - 0x982d1ff4  com.apple.CoreMediaAuthoring (2.2 - 947) <DE5E1DB2-F8CB-3132-A1A9-6F50BDD0A559> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing

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                0x9831b000 - 0x98330ff3  com.apple.AppContainer (3.0 - 1) <84FB395F-0467-3D21-8FB5-4ED7BB9C82E7> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer

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                0x98496000 - 0x984a4ff3  com.apple.opengl (9.3.1 - 9.3.1) <8E5EB187-90D0-31BE-BF14-A1D9B402AA0C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

                0x984a5000 - 0x98503ff7  com.apple.CoreUtils (1.9 - 190.4) <8F169D88-9D9A-3D12-8C8F-287CC7F286C7> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils

                0x98504000 - 0x98505fff  libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib

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                0x9a2bd000 - 0x9a3f4ff3  com.apple.desktopservices (1.8 - 1.8) <1CA936E2-C5DB-32BF-AFD0-E8FF97A462A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

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                0x9a420000 - 0x9a438ffd  libdispatch.dylib (339.1.9) <4A985218-0898-3554-8DB1-BCA0B676B9A6> /usr/lib/system/libdispatch.dylib

                0x9a439000 - 0x9a43bfff  com.apple.SecCodeWrapper (3.0 - 1) <29ECC157-F444-31FE-99CC-A9289FF3AC8D> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper

                0x9ad63000 - 0x9ad68ff7  com.apple.print.framework.Print (9.0 - 260) <6875EC0C-7DD0-3660-AFD6-25E407F49E0D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print

                0x9ad69000 - 0x9ae00ff7  com.apple.ink.framework (10.9 - 207) <710EF47E-89F1-317F-AEAB-A42FE0E40B92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink

                0x9b0ad000 - 0x9b159ffb  libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib

                0x9b18d000 - 0x9b192fff  com.apple.MediaAccessibility (1.0 - 43) <F7B5A9CB-2F38-32AF-8B8E-B6CDB31D68C5> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessibility

                0x9b193000 - 0x9b19bfff  libsystem_dnssd.dylib (522.1.11) <AFF243AD-A0AF-3D7B-9E56-7B5BE81FC08C> /usr/lib/system/libsystem_dnssd.dylib

                0x9b19c000 - 0x9b1c3fff  com.apple.CoreVideo (1.8 - 117.2) <4FDBE865-4A94-39B7-B9F4-44055EC988C3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

                0x9b2d4000 - 0x9b2f7ff7  libc++abi.dylib (48) <5367BE5A-D475-3FB4-972D-E1DC999A709A> /usr/lib/libc++abi.dylib

                0x9b410000 - 0x9b441ffa  libsystem_m.dylib (3047.16) <7BF40745-1A2D-3DB2-8D49-3F149851AE15> /usr/lib/system/libsystem_m.dylib

                0x9b442000 - 0x9b51dff7  com.apple.LaunchServices (572.23 - 572.23) <7E52FB5C-9ECF-3CB9-BF18-6652B8D8CDE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

                0x9b51e000 - 0x9b520fff  libsystem_configuration.dylib (596.12) <DE9038BB-0403-3263-885F-D949F8FBAFE7> /usr/lib/system/libsystem_configuration.dylib

                0x9baee000 - 0x9bbdeffb  libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib

                0x9bbdf000 - 0x9bcecfe4  com.apple.MediaControlSender (1.9 - 190.4) <364BDDB2-4280-3BAB-9CC4-697FDC303BCA> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSen der

                0x9c014000 - 0x9c069ff7  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <A20E9FFF-79AE-30CD-8377-AA939EEDCE3F> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

                 

                 

                External Modification Summary:

                  Calls made by other processes targeting this process:

                    task_for_pid: 1

                    thread_create: 0

                    thread_set_state: 0

                  Calls made by this process:

                    task_for_pid: 0

                    thread_create: 0

                    thread_set_state: 0

                  Calls made by all processes on this machine:

                    task_for_pid: 5238

                    thread_create: 54

                    thread_set_state: 0

                 

                 

                VM Region Summary:

                ReadOnly portion of Libraries: Total=241.4M resident=162.1M(67%) swapped_out_or_unallocated=79.4M(33%)

                Writable regions: Total=64.8M written=1660K(3%) resident=2448K(4%) swapped_out=0K(0%) unallocated=62.4M(96%)

                 

                REGION TYPE                      VIRTUAL

                ===========                      =======

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                MALLOC                             53.7M

                MALLOC (admin)                       48K

                Stack                              65.1M

                VM_ALLOCATE                        1236K

                __DATA                             16.4M

                __IMAGE                             528K

                __LINKEDIT                         65.4M

                __OBJC                             2272K

                __PAGEZERO                            4K

                __TEXT                            176.0M

                __UNICODE                           544K

                mapped file                       119.3M

                shared memory                         4K

                ===========                      =======

                TOTAL                             500.5M

                • 5. Re: How does anyone get adobe to respond? - Adobe edge animate 3.0 crashes on launch!!
                  Jontykilpatrick Level 1

                  Well done Devendar!

                   

                  creating a new user account was the right answer. Once I have installed the apps (Edge ands After effects from the new user account I find that the apps work in my main account.

                   

                  Thank you for your help. I really appreciate it. It's been a while to get fixed and now I'm very happy.

                  • 7. Re: How does anyone get adobe to respond? - Adobe edge animate 3.0 crashes on launch!!
                    David Durkee

                    I don't know why, but this crash is occurring when Animate tries to copy the preferences from your old version. It does this so it can start out with the preferences you have set without modifying those preferences in a way that would make them incompatible with the older version. (I know animate doesn't appear to have preferences because it doesn't have a preference dialog, but it does keep track of various things like your workspace layout and warning messages you have said you don't want to see again.) So you could work around this by removing or temporarily hiding (such as by renaming) your old preferences. Edge Animate preferences are stored (on the Mac) at:

                     

                    /Users/<your user name>/Library/Preferences/Adobe/Edge Animate

                     

                    This folder contains subfolders named with version numbers. If Animate doesn't find a folder with the current version number, it tries to copy the folder with the latest earlier version number.

                     

                    David