2 Replies Latest reply on Feb 16, 2014 11:01 AM by Triumphalis

    I can't open PRE 9! HELP PLEASE!!!!

    Triumphalis

      Hello there,

       

      I don't know what to do anymore, my PRE 9 won't open any project files, any new files. And now and then it pops up a message saying it can¨t open the file so now it has to force close.

       

      I've tried to system restore to a day where it worked, uninstalled it 6 times now and updated it to 9.01 but non of these has worked so I don't know what to do now.

        • 1. Re: I can't open PRE 9! HELP PLEASE!!!!
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          And some other questions...
          •What are you editing, and does your video have a red line over it BEFORE you do any work?
          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
          •Which version of Quicktime do you have installed?

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          What is your exact graphics adapter driver version?
          Have you gone to the vendor web site to check for a newer driver?
          For Windows, do NOT rely on Windows Update to have current driver information
          -you need to go direct to the vendor web site and check updates for yourself
          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

           

          Display driver & Baddriver http://forums.adobe.com/thread/1370916?tstart=0 may help

          • 2. Re: I can't open PRE 9! HELP PLEASE!!!!
            Triumphalis Level 1

            •What operating system?

            Windows Vista Home Premium


            •Have you installed any recent program or OS updates?

            Not sure probably not


            •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

            I take videos from a Canon 600d with the file format at 18M 5184*3456


            •If you are getting error message(s), what is the full text of the error message(s)?

            I get non and the program just forcecloses


            •What were you doing when the problem occurred?

            I tried to reopen the file and then start a brand new one. When those didn’t work i uninstalled it and reinstalled it, but that did work for like a day and then it stopped working.


            •What other software are you running?

            Spotify, Google Chrome, TeamViewer


            •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

            4.00 GB RAM

            124 GB free space


            •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
            And some other questions...

            It worked to uninstall the program and reinstall it for sometime but now it won’t work. I’ve tried the BadDriver solution but it didn’t work


            •What are you editing, and does your video have a red line over it BEFORE you do any work?

            I was editing a short movie. And no there’s no red line over it.


            •Have you viewed the tutorial links athttp://forums.adobe.com/thread/1275830 page?

            Yes but they were to no help


            •Which version of Quicktime do you have installed?

            Quicktime 7

             

             

            What is your exact brand/model graphics adapter (ATI or nVidia or ???)

            ATI Radeon HD 3800 Series


            What is your exact graphics adapter driver version?

            I think it is

            Aticfx32.dll.aticfx32.dll,atiumdag.dll,


            Have you gone to the vendor web site to check for a newer driver?

            Yes, but I can’t install it for some reason