7 Replies Latest reply on Feb 17, 2014 8:51 AM by A.T. Romano

    files won't open

    pedster45

      I cannot get any of the files to open up in elements. I get an error message and it closes

        • 1. Re: files won't open
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          And some other questions...
          •What are you editing, and does your video have a red line over it BEFORE you do any work?
          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
          •Which version of Quicktime do you have installed?

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          What is your exact graphics adapter driver version?
          Have you gone to the vendor web site to check for a newer driver?
          For Windows, do NOT rely on Windows Update to have current driver information
          -you need to go direct to the vendor web site and check updates for yourself
          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

           

          IF you have an nVidia card AND Premiere Elements 10
          nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675

          • 2. Re: files won't open
            A.T. Romano Level 7

            pedster45

             

            Lots of details needed from you to help us to help you.

             

            What version of Premiere Elements are you using and on what computer operating system is it running? You only say "Elements". That could be Photoshop Elements (photo editor), Elements Organizer, or Premiere Elements (video editor).

             

            Please confirm just which files will not open in whatever Premiere Elements you have, that is,

            a. are they source media files from a camera....if so, brand/model/settings for recordings

            and/or

            b. are they Premiere Elements existing projects (project.prel files from projects that you have saved/closed)?

             

            Is your problem best described

            a. It never worked before

            or

            b. It worked before but not now

             

            Let us pause here, await your reply, and then move forward based on your details.

             

            Thanks.

             

            ATR

            • 4. Re: files won't open
              the_wine_snob Level 9

              pedster45,

               

              Your text did not attach, in your Reply to ATR. That most often happens, when one is replying to the forum via a POP client, or a mobile device's app. Can you access the forum via a Web browser, as your text will then appear?

               

              Good luck,

               

              Hunt

              • 5. Re: files won't open
                A.T. Romano Level 7

                pedster45

                 

                Thank you for trying to reply. Unfortunately your message did not get posted.

                 

                Hope that Hunt's suggested how to for posting helps. You posted your initial question just fine. Please review how you did that and repeat that process with the details needed to help you.

                 

                We are looking forward to the opportunity to be of assistance with your issue and get you moving forward in your Premiere Elements projects.

                 

                Thank you.

                 

                ATR

                • 6. Re: files won't open
                  pedster45 Level 1

                  Premier Elements 9 on Vista

                  none of the files will open for editing on elements, including ones that have opened in the past. they are all MP4.

                  They will open in organizer with the Quick Time I have but as soon as the window in elements opens and i try to open the file the message says "serious error has occurred and elements will now close and try and preserve session"

                  Mike

                  • 7. Re: files won't open
                    A.T. Romano Level 7

                    Mike

                     

                    Thanks for the reply.

                     

                    From what you wrote, you are using Premiere Elements 9 on Windows Vista. Are you running Premiere Elements 9 as the 9.0.1 Update and is your Windows Vista, 32 or 64 bit?

                     

                    What antivirus program does your computer use? McAfee? Have you looked at your issue with and without the antivirus program disabled?

                     

                    What is your answer about your computer video card/graphics card being up to date according to the web site of the manufacturer of the card?

                     

                    Do you have installation files or an installation disc for Premiere Elements 9? Is yes, the later uninstall/reinstall mention would be applicable.

                     

                    I would suggest the following approaches

                     

                    1. Make sure that you do not have pile ups of preview files, conformed audio files, or conformed video files. You might want to clean out

                    a. Adobe Premiere Elements Preview Files Folder

                    b. Media Cache Files Folder

                    and

                    c. Hit the Clean Button in the Media Cache Database area accessed from Edit Menu/Preferences/Media.

                     

                    2. Make sure your computer is recently defragmented.

                     

                    3. Delete the Premiere Elements 9.0/9.0.1 Settings File

                    Local Disk C

                    Users

                    Owner

                    AppData

                    Roaming

                    Adobe

                    Premiere Elements

                    9.0

                    and in the 9.0 Folder delete the Adobe Premiere Elements Prefs file. If that does not work, then delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

                     

                    4. Deactivation from within opened project (if possible) or skip and go to

                    Uninstall

                    ccleaner run through (regular cleaner and registry cleaner)

                    http://www.piriform.com/ccleaner

                    Reinstall with antivirus and firewalls disabled.\

                     

                    Please review the above and then let us know the outcome.

                     

                    Thank you.

                     

                    ATR