What version of Bridge and Camera Raw is your friend using? And what camera is this from?
Each camera must be supported specifically and older versions of Adobe products don’t get updated for newer cameras.
Your CS6 is obviously new enough and has been updated to a new enough version of the Camera Raw plug-in but perhaps theirs is older or hasn’t been updated.
Here is a list of cameras that Adobe supports along with the version of the Camera Raw plug-in that is needed to read them:
For versions older than CS6, the highest CR version is +1 of the CS version—CS5 can use CR6.x but not CR 7 or 8.
The exception is CS6 which is still be sold by Adobe so can be updated to CR8 even though it initially shipped with CR7.
Thanks very much. That answered the question, he has now downloaded the