don't see select a reason? where do I find it?
Tell us what you need help with:
Select a topic from this list...
Click on the link above. I have pre-set it for Serial Number Issues or Activating my Product.
Look to 2. Tell us what you need help...
You should see under that "Select a topic from list". At the end of that is an arrow which should be pointed downward to see the selection of choices. Serial Number Issues or Activating my Product should be on the list of choices that you see. So, one way or another assure that the choice for "2" is Serial Number Issues or Activating my Product.
Next click on the statement "I still need help" to bring up Adobe Chat.
But before you contact Adobe consider...
a. Given you have Premiere Elements 8 and the purchased serial number on computer 1 and computer 2 and you want to use that serial number on a 3rd computer.
b. BEFORE you do anything else, you need to go to the opened project on computer 2, Help Menu/Deactivate and click on Deactivate. You do not have to uninstall the program.
c. Then go to computer 3 and install Premiere Elements 8 on that computer, using your purchased serial number for that project.
Have you done all that in that sequence?
Please let us know the outcome.
I did not see John's further reply until after I had posted mine.
We will be looking forward to the outcome. Hope the suggestions work for you.