Not sure what you think is wrong. The thumbnail is simply fit into the avialable DIV element and that can change depending on the browser's window size and otehr parameters. The user would have to open the full view, anyway. If you want to obsess about an accurate preview then I should think you should be more concerned about things like color management and other stuff than going crazy over a squished preview image.
@ThinkMattClark - You should not see a squished preview image. Thank you for the posted video explaining the issue in more detail. Are you still seeing this issue?
Thanks for the follow up.
I did go back to these same files and they don't seem to be "squishing" any longer.
Was there something done or updated?
While the "squishing" seems to be fine, the images are fuzzy for proofs and the navigation is not intuitive.
These particular "fast turnaround" proofs don't work for this setting and the current proofs present two 'minor' issues...
• The client can't click on the first one and arrow through OR click through (again minor).
• The screenshot proofs are better seen via email instead of posting them here (some are too fuzzy).
These are definetly MINOR issues... but understanding the nature of the business... clients need to see them clearly.
(although I wish it could work through Adobe Creative Cloud Files).
If you have any other suggestions... I'm open
Thanks again Ken,